Customer Advisor

TN United Kingdom; Dunoon; On-site; Full time

Job summary

Join a leading company as a Customer Advisor, where you will engage with customers, provide excellent service, and support store operations. With comprehensive training and a focus on teamwork, this role offers a pathway to a rewarding career in retail. Enjoy competitive pay, flexible benefits, and a supportive work environment that values diversity and inclusion.

Benefits

Boots Retirement Savings Plan

Discretionary annual bonus

Generous employee discounts

Enhanced maternity/paternity/adoption leave pay

Flexible benefits scheme

Access to free, 24/7 counselling and support

Qualifications

• Excel in a varied, fast-paced environment.
• Understand that small details make a big difference in customer interactions.

Responsibilities

• Help customers and provide product advice.
• Ensure the store runs smoothly and is presentable.
• Promote in-store offers and schemes.

Skills

Communication

Teamwork

Customer Care

Job description

Social network you want to login/join with:

The hourly rate for this role is £12.40 and up to £14.13 across selected locations within London. The hourly rate will increase after 6 months in role.

Joining us as a Customer Advisor is a great opportunity, whether it’s your first job and you’re looking to gain some valuable experience, or you have experience with retail and you’re looking for a new challenge, this could be the start of a new career with us.

About the role

You will work onsite and report into the Assistant or Store Manager. Your role may involve helping on the tills, advising customers, or working in the back shop. You will also:

1. Help our customers and put them at ease; whether that’s listening to find out more about them, answering questions, giving advice on our products, recommending items they hadn’t considered, or offering a basket — the little things make a difference.
2. Get to know our in-store offers and schemes and promote them — the more info we can give our customers, the better.
3. Help our stores run smoothly — this could involve ensuring the right products are displayed, providing excellent service on the tills, or assisting with stock in the stock rooms.
4. Work with team members to provide a great shopping experience, keeping the store clean and presentable.
5. You will receive award-winning training accredited by the Institute of Customer Service.

What you’ll need to have

These are the essential skills or experience needed to succeed:

1. Full training is provided; we’re looking for people who:
2. Excel in a varied, fast-paced environment.
3. Communicate and listen effectively.
4. Enjoy working as part of a team and promote collaboration.
5. Understand that small details make a big difference in customer interactions.
6. Want to be a proud brand ambassador for Boots and help customers find the best products for them.

It would be great if you also have

These are desirable but not essential skills or experience. We welcome applications from candidates who:

1. Have experience providing customer care and delivering excellent service, though this is not mandatory.

Our benefits

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced maternity/paternity/adoption leave pay and a gift card for expecting or adopting parents
• Flexible benefits scheme
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.

We offer a range of benefits to suit you — find out more at boots.jobs/rewards. Please note, salary estimates on third-party sites are not endorsed by Boots and may not be accurate.

Why Boots?

At Boots, we foster an inclusive environment where everyone can be themselves and reach their potential. We are proud to be an equal opportunity employer, embracing diversity and providing a positive workplace for all. Together, we change for the better.

What's next?

If successful, you will be invited for an in-store interview within 14 days.

We are open to discussing part-time and job share options for full-time roles. If you need additional support during the application process, we are happy to provide reasonable adjustments.