Customer Advisor

Stellantis &You UK; Croydon; On-site; GBP 27,000 - 33,000; Full time

Job summary

Stellantis &You UK is seeking a passionate Customer Advisor for their Croydon dealership. This role involves acting as the key link between customers and technicians, ensuring a smooth service experience. The candidate will be responsible for communication, pricing estimates, and customer satisfaction, with competitive salary and significant benefits.

Benefits

Company Car Scheme

Company Discounts on Cars

Generous Pension Contribution

Annual Holiday Increasing with Service

Access to Reward Gateway Discounts

Enhanced Family-Friendly Policies

Employee Assistance Programme

Occupational Health Support

Personal Accident Insurance

Training Opportunities

Qualifications

• Experience in automotive customer service required.
• Ability to communicate clearly with customers & colleagues.
• Proven experience in selling and estimating repair costs.

Responsibilities

• Guide customers through the Stellantis &You customer journey.
• Estimate repair costs and times, quote service plans.
• Resolve customer concerns and keep them informed on progress.

Skills

Communication

Customer Service

Digital Adaptability

Education

Valid UK Driving Licence

Job description

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This role is based in our Croydon dealership: 15 Progress Way, Croydon CR0 4XD, United Kingdom

• Base salary of £27,000
• A competitive bonus OTE of up to £33k
• A full valid UK driving licence is required for this role.

About Us

Stellantis &You is an integral division of Stellantis, a premier global automotive manufacturer renowned for its array of iconic brands, including Abarth, Alfa Romeo, Citroen, DS, Fiat, Fiat Professional, Jeep, Peugeot, and Vauxhall. We are committed to fostering individual growth and recognise the hard work, flexibility, and commitment of our people so we offer an industry leading benefits package alongside our competitive salary and bonus.

• Company Car Scheme: Enjoy the opportunity to access up to two company branded vehicles with insurance, servicing and breakdown & tyre cover included!
• Company Discounts: Exclusive discounts on new cars and a range of aftersales services, including MOT, body shop, parts, services, and tyres.
• Pension: Benefit from a generous employer pension contribution of up to 7%.
• Annual Holiday: Start with 22 days of annual leave, which increases to 26 with continued service, in addition to bank holidays.
• Reward Gateway: Access our comprehensive discount portal, Reward Gateway, boasting over 500 incredible deals to help you save significantly.
• Family-Friendly Policies: Take advantage of enhanced maternity, paternity, and adoption leave provisions.
• Employee Assistance Programme: Prioritize your wellbeing with access to counselling, practical information, and digital resources.
• Occupational Health: We're committed to promoting and maintaining the highest degree of physical, mental, and social well-being for our Stellantis &You UK employees.
• Personal Accident Insurance: Enjoy worldwide personal accident cover as part of our employee benefits package.
• Training Opportunities: Access a range of training initiatives and e-learning resources to support your professional development.
• Shared Incentive Plan: Seize the opportunity to invest in the Stellantis Group through our shared incentive plan.
• Health Cash Plan: Our insurance policy allows members to claim a percentage of their daily health expenses, ensuring comprehensive health coverage.

Role Overview:

This is a great opportunity for you to become a key member of our Aftersales team.

An exciting new opportunity has come up here at our Croydon dealership as we’re on the lookout for a Customer Advisor to join our team.

It is the perfect opportunity for a talented and passionate individual to advance their career in a premium manufacturer owned environment. As a customer advisor you will be the key link between our customers and our technicians, guiding each customer through the Stellantis &You customer journey.

In this role you will also:

• Communicate clearly with customers & colleagues.
• Adopt new digital systems and processes as part of our digitalisation strategy.
• Propose and sell-up the additional work advised through the Vehicle Health Check process.
• Quote & sell Service Plans to retain customers to the group.

You will also be the go-to person when the customer wants us to:

• Estimate repair costs and times.
• Resolve any concerns when we suggest repairs.
• Inform and update them on progress or additional works needed.
• Prepare and explain invoices and take payments.

Let’s Work together:

We are looking for an experienced automotive Customer Advisor.

Stellantis is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of race, colour, religion, sex, national origin, sexual orientation, disability, or gender identity. Stellantis are also accredited with the Defence Employer Recognition Scheme (ERS) Gold Award, that recognises organisations that pledge, demonstrate or advocate support to the armed forces community. Please contact our recruitment team if you would like to discuss anything further or if you require any form of reasonable adjustments for any part of the recruitment process.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Retail

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