Customer Advisor

B&Q; Chester; On-site; GBP 60,000 - 80,000; Part time

Job summary

An established industry player is seeking a part-time Customer Advisor to join their team in Chester. In this role, you'll provide exceptional customer service, assisting customers with their home improvement projects while managing stock and setting up displays. You'll have the opportunity to learn new skills, including paint-mixing and timber cutting, all while working in a supportive and diverse environment. This position offers a competitive hourly rate, generous holiday, and a range of benefits, making it an exciting opportunity for those who are passionate about helping others and improving their homes.

Benefits

Award-winning pension scheme

ShareSave options

6.6 weeks holiday

Employee Assistance Programme

Shopping discounts

Colleague wellbeing benefits

Qualifications

• Eager to learn and passionate about home improvement.
• Friendly and outgoing with a focus on customer service.

Responsibilities

• Become an expert advisor and guide for customers.
• Manage stock and set up displays to enhance the store appearance.

Skills

Customer Service

Teamwork

Flexibility

Sales Skills

Home Improvement Knowledge

Job description

About the role

Customer Advisor

Part time - 30 hours per week

3 Month Fixed Term Contract

Shifts available Monday - Friday, 5.00pm - 11.00pm

UK Notional hourly rate £13.25 per hour (Inclusive of an 54p per hour, store specific location allowance. Plus an additional £2 per hour between 10pm - 5am)

B&Q Chester

*Colleagues under 18 are not permitted to work between 10pm-6am

We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they'll love. Join us as a Customer Advisor and you'll be a big part of this.

Key responsibilities

Join our team, and you'll become an expert advisor. An inspiration as well as a guide. The person who gets to know every customer and their home improvement projects. Sales will be important, of course, as will things like managing stock, setting up displays, and making sure your store looks great. You'll have the opportunity to be trained in paint-mixing and cutting timber, but truly great customer service will be your main aim.

Required skills & experience

Happy to help, eager to learn and just a little bit obsessed with home improvement, you'll be right at home with us. You're friendly and outgoing, and you get a buzz from helping others. You'll be happy to expand your skills by using new technology and learning new ways of working. You're great at working in a team too, and flexible enough to work on a rota that includes weekends, evenings and bank holidays.

What's in it for me?

As part of a great team, you'll be valued for who you are.We're committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.

We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to make sure you're refreshed and able to perform at your best.

So we can support you during the application or interview process, please contact [e-mail] for any recruitment adjustments.

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