Customer Adviser - Part Time

Newcastle Building Society; Pickering; On-site; GBP 10,000 - 11,000; Part time

Benefits offered by this job

Annual leave 25 days + bank holidays (

Pension scheme

Life assurance (4x salary)

Income protection

Employee discounts

Cycle to work

Health cash plan

Volunteer days

Job summary

Newcastle Building Society is seeking a Customer Adviser for a part-time, 14-hour-per-week role based in our local branch network. You will greet customers, handle transactions, assist with savings accounts and keep tills balanced, all while delivering a friendly, personalised service.

You'll receive a 12-week training programme, ongoing development, and a benefits package including pension, life cover, income protection and employee discounts.

Qualifications

• Excellent people skills and relationship-building abilities.
• Strong listening and empathy in customer interactions.
• Willingness to learn and develop new skills in financial services.
• Face-to-face customer service experience preferred but not required.

Responsibilities

• Greet customers and welcome them to the branch.
• Process transactions and cash handling at the counter.
• Assist with opening savings accounts and related banking tasks.
• Keep tills balanced and support end-of-day cash-up.

Skills

People skills

Listening skills

Empathy

Team player

Job description

Job Posting TitleCustomer Adviser - Part TimeSalary Band£25,469 - £28,026 FTE (£10,187 - £11,210 based on 14 hours per week)A1 GeneralJob DescriptionAbout the roleWould you like to be part of a team who has won Best Regional Building Society for 9 years running? A team who believes that keeping financial advice on our high streets is important for everyone in our local communities.Do you thrive in a face-to-face customer focused environment?If so, our Customer Adviser role could be the perfect fit for you.Utilising your outstanding people skills, you will be engaging with our customers on a daily basis, taking the time to listen and really understand their financial needs and goals.Every day is different, from opening and setting up the tills ready for the working day ahead, making customer appointments, processing customer transactions at the counter, assisting in the opening of savings accounts to cashing up and closing at the end of the day!But, amongst all of the busy day to day duties, taking the time to get the kettle on and have a cuppa with your colleagues is also very important to us!The hours of work are 14 hours per week working Thursdays and Fridays 9am - 5pm.About YouBeing great with people and building relationships with customers are top of your skills list.Strong listening skills and the ability to empathise are equally as important.A natural team player, you will enjoy working closely with your branch colleagues, ensuring as a team that you deliver an outstanding customer experience whilst supporting the needs of our Society.We understand you may not have worked in financial services before, and that’s OK, but the desire to learn and develop new skills will be important to us as you flourish in your new role.In return, we’ll provide you with a tailored 12 week training programme in one of dedicated training hubs, development conversations and opportunities to grow and progress your career with us.About UsAs an inclusive employer and member owned mutual, we aim to reflect the diverse communities we serve and encourage applications from candidates of all backgrounds. We believe everyone should feel valued, respected, and celebrated for who they are, we want colleagues to feel this is a place they belong. A place to be you.What do you get in return? As well as receiving a competitive annual salary based on above-market pay scales, our reward package includes:FinancialCorporate bonus scheme (on target 5%, up to a maximum 10%)Pension scheme (up to 9% employer contribution)Annual performance related pay reviewsColleague mortgage schemeElectric car salary sacrifice schemeLife assurance (4x salary) and income protectionAccess to our financial advisersAccess to a range of high street and online discountsWork/Life BalanceA 14 hour weekly contract25 days’ annual leave + bank holidays (rises to 30 with length of service - pro rata for part time)The option to buy and sell up to 5 days’ holidayAbove statutory family leave entitlement - 3 months full pay, 3 months half pay, regardless of gender or route to parenthoodHealth and WellbeingAccess to a health cash plan through a Medicash schemeAccess to an employee assistance programmeFree onsite gym at our Cobalt head office and access to discounted gymsTwo paid volunteering days’ each yearCycle to work schemeRecognising there’s no one-size-fits-all approach to recruitment, we’re committed to ensuring every candidate has the opportunity to showcase their full potential throughout the recruitment process. We strive to make our processes as accessible as possible, if there are any ways in which we can provide support or make adjustments, we would love to discuss this with you, you can contact your Recruiter for this vacancy at [e-mail]:Newcastle Building Society