Customer Adviser - Part Time

Newcastle Building Society; Barnard Castle; On-site; GBP 15,000 - 17,000; Part time

Benefits offered by this job

Bonus scheme (on target 5%, up to 10%)

Pension scheme

Annual performance reviews

Life assurance (4x salary)

Income protection

Electronic salary sacrifice (electric)

Job summary

Newcastle Building Society is seeking a Customer Adviser for a 21-hour weekly role, delivering face-to-face service in our branch network. You will listen to customers, understand financial needs, open savings accounts, process transactions, and support at opening and closing tills.

You’ll work with colleagues to ensure an outstanding experience. The role includes a 12-week training programme, ongoing development opportunities, and a supportive, inclusive environment where every team member is

Qualifications

• Being great with people and building relationships with customers are top of your skills list.
• Strong listening skills and the ability to empathise are equally as important.
• A natural team player who can work closely with branch colleagues to deliver a great customer experience.

Responsibilities

• Greet customers, open and set up tills, and take daily appointments.
• Process customer transactions at the counter and assist with opening savings accounts.
• Cash up and close at the end of the day and contribute to a positive branch atmosphere.

Skills

People skills

Active listening

Empathy

Team player

Customer service

Relationship building

Job description

Job Posting TitleCustomer Adviser - Part TimeSalary Band£25,469 - £28,026 FTE (£15,281 - £16,815 based on 21 hours per weekA1 GeneralJob DescriptionAbout the roleWould you like to be part of a team who has won Best Regional Building Society for 9 years running? A team who believes that keeping financial advice on our high streets is important for everyone in our local communities.Do you thrive in a face-to-face customer focused environment?If so, our Customer Adviser role could be the perfect fit for you.Utilising your outstanding people skills, you will be engaging with our customers on a daily basis, taking the time to listen and really understand their financial needs and goals.Every day is different, from opening and setting up the tills ready for the working day ahead, making customer appointments, processing customer transactions at the counter, assisting in the opening of savings accounts to cashing up and closing at the end of the day!But, amongst all of the busy day to day duties, taking the time to get the kettle on and have a cuppa with your colleagues is also very important to us!The hours of work are 21 hours per week working Monday, Wednesday and Thursday 9am - 5pm, plus Saturdays which are worked on a rota basis (typically until 12pm).About YouBeing great with people and building relationships with customers are top of your skills list.Strong listening skills and the ability to empathise are equally as important.A natural team player, you will enjoy working closely with your branch colleagues, ensuring as a team that you deliver an outstanding customer experience whilst supporting the needs of our Society.We understand you may not have worked in financial services before, and that’s OK, but the desire to learn and develop new skills will be important to us as you flourish in your new role.In return, we’ll provide you with a tailored 12 week training programme in one of dedicated training hubs, development conversations and opportunities to grow and progress your career with us.About UsAs an inclusive employer and member owned mutual, we aim to reflect the diverse communities we serve and encourage applications from candidates of all backgrounds. We believe everyone should feel valued, respected, and celebrated for who they are, we want colleagues to feel this is a place they belong. A place to be you.What do you get in return? As well as receiving a competitive annual salary based on above-market pay scales, our reward package includes:FinancialCorporate bonus scheme (on target 5%, up to a maximum 10%)Pension scheme (up to 9% employer contribution)Annual performance related pay reviewsColleague mortgage schemeElectric car salary sacrifice schemeLife assurance (4x salary) and income protectionAccess to our financial advisersAccess to a range of high street and online discountsWork/Life BalanceA 21 hour weekly contract25 days’ annual leave + bank holidays (rises to 30 with length of service - pro rata)The option to buy and sell up to 5 days’ holidayAbove statutory family leave entitlement - 3 months full pay, 3 months half pay, regardless of gender or route to parenthoodHealth and WellbeingAccess to a health cash plan through a Medicash schemeAccess to an employee assistance programmeFree onsite gym at our Cobalt head office and access to discounted gymsTwo paid volunteering days’ each yearCycle to work schemeRecognising there’s no one-size-fits-all approach to recruitment, we’re committed to ensuring every candidate has the opportunity to showcase their full potential throughout the recruitment process. We strive to make our processes as accessible as possible, if there are any ways in which we can provide support or make adjustments, we would love to discuss this with you, you can contact your Recruiter for this vacancy at [e-mail]:Newcastle Building Society