Customer Adviser

Lorien; Easter Howgate; On-site; GBP 8,000 - 10,000; Part time

Job summary

Lorien in Edinburgh is seeking a Customer Advisor on a part-time basis (17.5 hours/week). You will keep customers and stakeholders informed about works and service interruptions, working with your team to deliver the highest quality of service.

You’ll build strong relationships across the team, manage inbound contacts, and provide information logged in our systems. Previous experience in a fast-paced environment is advantageous.

Qualifications

• Your communication skills, attention to detail and ability to prioritise will be key.
• You’ll have strong verbal and written information-management skills, and the confidence to learn a range of systems and technology quickly.
• You’ll use your organisational skills to manage your own workload while working as part of a team to ensure every task is carried out to the highest standard.
• You’re adaptable and able to switch to reactive work when needed, to meet customer needs and support colleagues.

Responsibilities

• Manage inbound customer contacts across a wide range of subjects
• Provide customers with information and guidance, logged accurately on our internal systems
• Work reactively and precisely during operational incidents
• Work proactively, collaborating with stakeholders to gather up-to-date information

Skills

Communication skills

Attention to detail

Organisational skills

Team collaboration

Job description

Customer Advisor

Edinburgh, Part Time (17.5 hours/week - overtime available if you wish to do more).

This is an exciting opportunity to join a large Customer Engagement Centre (CEC) as a Customer Advisor, based at our client's Edinburgh office on a part time basis. You'll keep customers and stakeholders informed about works and service interruptions, working closely with your team to deliver the highest quality of service at all times.

What you'll do

You’ll build strong relationships across the team to make sure our customers are always in the loop. Day to day, you’ll:

• Manage inbound customer contacts across a wide range of subjects
• Provide customers with information and guidance, logged accurately on our internal systems
• Work reactively and precisely during operational incidents
• Work proactively, collaborating with stakeholders to gather up-to-date information

What you’ll bring

Your communication skills, attention to detail and ability to prioritise will be key. You’ll have strong verbal and written information-management skills, and the confidence to learn a range of systems and technology quickly.

You’ll use your organisational skills to manage your own workload while working as part of a team to ensure every task is carried out to the highest standard. Your adaptability will let you switch to reactive work when it's needed - meeting customer needs and supporting your colleagues.

Previous experience in a fast-paced environment is advantageous.