Customer Service Advisor

Hgvtraders; Inverness; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

In-house training

Holiday entitlement 28 days + PH

Pension

Retail discounts

Life insurance 4x salary

Company Success Payment

Job summary

Hgvtraders in Inverness is seeking a Customer Service Advisor to join the team. You will greet customers on arrival, coordinate routine servicing, repairs and maintenance, handle queries and raise invoices for work carried out, while maintaining clear communication with customers.

We offer in-house training to support progression, 28 days holiday plus public holidays, a competitive pension, retail discounts, life insurance at 4x salary and eligibility for an annual Company Success Payment.

Responsibilities

• Meet and greet all customers on arrival in a professional and friendly manner.
• Manage day to day administrative tasks confidently and efficiently.
• Use initiative and be comfortable working as an individual.
• Plan, schedule, and coordinate work.
• Create and process job cards, checking for existing work in progress.
• Check account detail, available credit and obtain relevant authorisation.
• Provide timely updates to our customers.
• Agree timescales for unscheduled work and follow through to completion.

Job description

Customer Service Advisor - Inverness

Working Hours: Monday - Friday - 09:00 - 17:30

Salary from £29,120 plus an excellent benefits package, including:

• In-house training provided to support career progression
• 28 days holiday + public holidays which increases with service
• Competitive employer pension
• Discounts on major retail outlets, including groceries
• 4x basic salary life insurance
• Eligibility to receive an annual ‘Company Success Payment’

We have an exciting opportunity for a motivated individual to join our team at Inverness. As a Customer Service Advisor, you will be at the forefront of customer interaction, and your responsibilities will include building relationships with new and existing customers, coordinating routine servicing, repairs and maintenance, handling queries and raising invoices for work carried out, whilst always keeping our customers up to date. You will have a real passion for delivering a first-class service and an organised approach to your work.

Key Responsibilities:

• Meet and greet all customers on arrival in a professional and friendly manner.
• Manage day to day administrative tasks confidently and efficiently.
• Use initiative and be comfortable working as an individual.
• Plan, schedule, and coordinate work.
• Create and process job cards, checking for existing work in progress.
• Check account detail, available credit and obtain relevant authorisation.
• Provide timely updates to our customers.
• Agree timescales for unscheduled work and follow through to completion.

We understand that every candidate is unique, and we strive to accommodate your needs. If you require any adjustments during the application process, please reach out to our Recruitment Team, we’ll be happy to discuss these with you.

Requisition ID: 30952
Number of Openings: 1.0
Part-time / Full-time: Full-time
Permanent / Temporary: Permanent
Country/Region: GB
Location(s): Inverness, GB, IV1 1SU
Required Travel: 0-25%
Workplace: On-site