Customer Administrator

SIX Group Services Ltd.; Greater London; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

Flexible Work Models

Personal Development

Agile Working Methods

Job summary

SIX Group Services Ltd. is seeking a Customer Administrator to support sales operations from our London office. You will manage a defined customer territory and handle all administrative tasks related to sales and financial information system implementations for clients.

Contribute to cross-functional teams, ensure accurate invoicing, and coordinate product and data entitlements throughout project lifecycles. A minimum of 3 years in a similar role is preferred.

Qualifications

• At least 3 years of experience in a similar role, preferably in a middle or back-office environment.
• Excellent verbal and written communication skills.

Responsibilities

• Territory Management: Oversee a customer sales territory in partnership with Sales and Account Managers, focusing on financial services products for US customers.
• Client Service: Serve as a primary point of contact for customer inquiries related to products, functionalities, data, pricing, exchange permissions, and issue resolution.
• Contract Administration: Draft, process, and manage customer contracts within the financial customer information system.
• Billing & Financial Oversight: Initiate invoicing processes and monitor dunning procedures and accruals to ensure financial accuracy.
• Project Coordination: Manage product and data entitlements, and plan, coordinate, and track customer and sales-related projects from initiation to completion.

Skills

Numerical aptitude

Attention to detail

Customer-focused

Independent worker

Team collaboration

Job description

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SIX drives the transformation of financial markets.

What sets us apart drives us ahead: between local roots and global relevance, we are a unique blend of tradition and future, of foundation and growth. We value bright minds and inspire them to grow with their ideas. Come and shape the future of finance with us.

Customer Administrator

London | 100 | Reference 8190

As a key contributor to our sales operations, you will manage a defined customer territory in close collaboration with a Sales Representative. You will also take ownership of all administrative and support activities related to sales and the implementation of financial information systems for our clients.

What You Will Do

• Territory Management: Oversee a customer sales territory in partnership with Sales and Account Managers, focusing on financial services products for US customers
• Client Service: Serve as a primary point of contact for customer inquiries related to products, functionalities, data, pricing, exchange permissions, and issue resolution
• Contract Administration: Draft, process, and manage customer contracts within the financial customer information system
• Billing & Financial Oversight: Initiate invoicing processes and monitor dunning procedures and accruals to ensure financial accuracy
• Project Coordination: Manage product and data entitlements, and plan, coordinate, and track customer and sales-related projects from initiation to completion

What You Bring

• at least 3 years of experience in a similar role, preferably in a middle or back-office environment
• strong numerical aptitude and attention to detail
• customer-focused with a proactive and well-organized approach
• ability to work independently and collaboratively in a dynamic environment
• language Proficiency: Excellent verbal and written communication skills

If you have any questions, check out our FAQ page or call Anthony Mills at [phone] .

For this vacancy we only acceptdirect applications.

Diversity is important to us. Therefore, we are looking to receiving applications regardless of any personal background.

What We Offer

• Flexible Work ModelsWe trust our employees and offer a work environment that is well-balanced, productive and fosters success.
• Personal DevelopmentYou will benefit from a culture of continuous learning and feedback. Your personal growth is supported through an extensive learning offering.
• Agile Working MethodsWhether through scrum or design thinking,
  we solve exciting tasks together in teams.