Customer Acquisition Specialist, Fixed Term Contract

EngineersOfAI; Greater London; On-site; GBP 43,000 - 58,000; Full time

Job summary

Monzo is expanding Monzo Business in Spain, and we’re seeking a Spanish-speaking Customer Acquisition Specialist to join our UK Sales team. You’ll help onboarding and convert prospects while learning from cross-functional collaborators across Spain Go-To-Market, Growth Product, Customer Operations, Risk and Compliance.

You’ll work in a fast-moving environment, building trust with customers and guiding them through the application process with clear communication.

Qualifications

• Fluent in both Spanish and English with strong written and verbal communication skills.
• Experience supporting or selling to small businesses, ideally in financial services, SaaS or another consultative environment.
• Ability to build trust with customers by asking thoughtful questions and explaining complex topics clearly.

Responsibilities

• Support Spanish-speaking prospective customers via phone and email during onboarding.
• Explain products and application steps clearly, without providing financial, legal or regulatory advice.
• Work on assisted-conversion initiatives such as waitlists, application recovery and product education to improve outcomes.
• Capture customer feedback and journey friction to influence Product, Growth and Operations.
• Maintain accurate customer records in the CRM with data quality and regulatory compliance.
• Collaborate with Sales, Product, Operations, Risk and Compliance to improve launch and customer experience.
• Escalate customers appropriately when specialist support is required.

Skills

Spanish language fluency

English language fluency

Excellent communication

Customer empathy

Attention to detail

Tools

CRM

Job description

We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking.

After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us.

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products - we want to solve problems and change lives through Monzo.

London | £43,000 - £58,000 | Benefits | 6 Month Fixed-Term Contract

Our Business Banking team

Monzo Business is on a mission to make banking effortless for small businesses. We help people start, run and grow their businesses with simple, transparent banking and tools that reduce financial admin, so they can spend more time focusing on what matters most.

We're launching Monzo Business in Spain, beginning with sole traders and micro-businesses, and this role will play a pivotal part in shaping that journey. As one of our first Spanish‑speaking Customer Acquisition Specialists, you'll be based in our UK Sales team while working closely with colleagues across Spain Go-To-Market, Growth Product, Customer Operations, Risk and Compliance. You'll do far more than support customers – you'll help us learn, improve and build an exceptional experience from day one.

You’ll play a key role by…

• Supporting Spanish-speaking prospective customers throughout their onboarding journey via phone and email, helping them confidently navigate Monzo Business.
• Explaining our products and application process clearly, ensuring customers understand their next steps without providing financial, legal or regulatory advice.
• Working on assisted-conversion initiatives such as waitlists, application recovery and product education to improve customer outcomes.
• Capturing customer feedback, recurring questions and journey friction, turning conversations into actionable insights that influence Product, Growth and Operations.
• Maintaining accurate customer records, consent and activity within our CRM, ensuring excellent data quality and regulatory compliance.
• Collaborating closely with teams across Sales, Product, Operations, Risk and Compliance to continuously improve our launch and customer experience.
• Escalating customers appropriately when specialist support is required, always putting customer outcomes first.

We’d love to hear from you if…

• You're fluent in both Spanish and English, with excellent written and verbal communication skills.
• You have experience supporting or selling to small businesses, ideally within financial services, SaaS or another consultative environment.
• You enjoy building trust with customers by asking thoughtful questions and explaining complex topics in a simple, empathetic way.
• You're organised and comfortable managing multiple customer conversations while maintaining excellent attention to detail.
• You thrive in fast-moving environments where processes are still evolving and you're excited to help shape how things are done.
• You have strong judgement, high integrity an