Sales Account Executive (Business Banking)

Monzo; Greater London; Hybrid; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Yearly salary review with pay rises

Share options

Flexible working hours

Work from home opportunities with paid

Learning budget (£1,000 per year)

Aviva pension scheme + employer match

Season travel tickets / Cycle-to-Work

Job summary

Monzo is hiring experienced Sales Account Executives to reach and support more complex, high-value SMB customers with a personalised experience. You will guide them through the buying journey, activate accounts and tailor Monzo’s business banking solutions.

You’ll manage discovery calls, build a strong pipeline with accurate forecasting, and collaborate with marketing, product, risk and operations to ensure a smooth customer journey in a fast-moving environment.

Qualifications

• Experience in Small Business sales, ideally selling business solutions or financial services.
• Ability to communicate clearly in writing, verbally and via video.
• Experience managing a full sales cycle from prospecting to activation.
• Proven track record of meeting or exceeding sales quotas in a performance-driven environment.
• High emotional intelligence and strong relationship-building skills.
• Strategic, consultative communication style with the ability to listen, ask questions and uncover value.
• Strong personal organisation: manage pipeline, timing and follow-up tasks.
• Coachable and comfortable with constructive feedback to improve performance.
• Thrives in a fast-moving, high-change environment and adapts to ambiguity.
• Experience in a regulated environment, such as banking.
• Familiar with SMBs in industries like professional services, construction, or food & drink.
• Experience using Salesforce.

Responsibilities

• Engage prospective SMB customers through discovery calls and understand their businesses, challenges, goals and requirements.
• Drive the full sales cycle, from early prospecting and qualification through demos and sales, to activation and onboarding.
• Guide customers through Monzo’s business banking offerings, providing clear, factual information.
• Become a product expert on Monzo’s business banking products, features and services.
• Manage a pipeline of leads with data hygiene, timely follow-ups, accurate forecasting and deal tracking.
• Drive activation to ensure new customers are fully set up and using Monzo for their banking needs.
• Collaborate with marketing, product, risk and customer operations to ensure a smooth journey.
• Deliver outstanding service at every touchpoint via phone, video, email or digital channels.
• Achieve sales targets for conversion, activations, revenue, engagement and other growth metrics.
• Feed insights back by sharing customer feedback and suggesting product improvements.
• Adapt and iterate as things change rapidly; be comfortable with ambiguity and change.

Skills

Small business sales

Communication skills

Full sales cycle management

Emotional intelligence

Organisational skills

Coachability

Adaptability / resilience

Strategic communication

Data-driven forecasting

Regulated environment experience

Salesforce experience

Relationship building

Tools

Salesforce

Job description

• We are rapidly growing and now serve over 730,000 businesses in the UK


• To support the next phase of our expansion, we are hiring a small team of experienced Sales Account Executives to reach out to and support more complex, high-value customers with a personalised experience


• We are building an acquisition engine. You will work with prospective small and medium-sized business customers, guide them through their buying journey, help them activate their accounts, and bring their banking needs to Monzo


• This is an exciting opportunity to be part of the founding sales team at a mission-driven company changing how people and businesses bank


• Engage prospective SMB customers through discovery calls and understand their businesses, challenges, goals and requirements


• Drive the full sales cycle, from early prospecting and qualification through demos and sales, to ensuring successful account switching and activation


• Guide customers through Monzo’s business banking offerings, providing clear, factual information and helping them evaluate what works best


• Become a product expert by fully understanding Monzo’s business banking products, features and services


• Manage a pipeline of leads with strong attention to data hygiene, including timely follow-ups, accurate forecasting and deal tracking


• Drive activation: go beyond closing to ensure new business customers are fully set up, onboarded and using Monzo for their banking needs


• Collaborate internally with marketing, product, risk and customer operations to ensure a smooth customer journey


• Deliver outstanding service at every touchpoint via phone, video, email or digital channels


• Achieve sales targets for conversion, activations, revenue, engagement and other growth metrics set by commercial leadership


• Feed insights back by capturing and sharing customer feedback, pain points, required features and suggestions for product improvements


• Adapt and iterate as things change rapidly and often; be comfortable with ambiguity and change, and help support what comes next


• The role is based in London, with four days a week in the London office and occasional flexibility to work remotely in the UK

Benefits

• Yearly Salary Review + Proactive pay increases to reflect growing responsibilities + Share options


• Flexible working hours


• Work From Home Opportunities + we’ll pay for any equipment you need to do your job


• 24 days holiday a year, plus bank holidays


• Employee Assistance Programme


• Paid sick leave for both physical & mental health + Health insurance via AXA or Vitality + Additional health insurance through Medicash


• Learning budget of £1,000 a year


• Aviva Pension Scheme + 4% Employer Contribution


• Paid maternity, paternity, adoption or shared parental leave (after 13 weeks of employment)


• 52 weeks of primary caregiver leave (6 months at 100% pay, 13 weeks at Statutory Maternity Pay, 13 weeks unpaid)


• 3 months of secondary caregiver leave at 100% pay


• Unum Life Insurance


• Access to fertility and family-forming health benefits via Fertifa


• Abellio Season Travel Tickets + Cycle-to-Work Scheme

Have integrity and strong consumer duty awareness. Regulatory compliance, knowing your customer, reducing risk, safeguarding data, and putting consumer duty first are foundational to this role and the company’s cultureHave experience in Small Business sales, ideally selling business solutions or financial services; know how to engage business customers and understand their mindset, needs and pain pointsCommunicate clearly in writing, verbally and via video, and simplify complex topics for customersBe experienced in managing a full sales cycle, from prospecting to activation, including structured and rigorous outreach and follow-ups, and cross-team coordinationHave a proven track record of meeting or exceeding sales quotas or targets in a performance-driven environmentHave high emotional intelligence and be able to quickly connect with and build relationships with customers of diverse backgrounds and levels of knowledgeBe a strategic communicator, excellent at building trust and helping customers discover value; be consultative, listen, and ask insightful questionsDemonstrate strong personal organisation: track your pipeline, manage your time, and prioritise your leads and follow-up tasksBe coachable and comfortable seeking constructive criticism to support continuous learning and improvementBe comfortable working in a fast-moving, high-change environment and thrive when things are not fully definedBe adaptable and resilient, embrace change, and have a strong winning mindset, seeing challenges as opportunities to learn and growHave prior experience in a regulated environment, such as bankingBe familiar with SMBs in specific verticals, such as food and drink, professional services, or constructionHave experience with Salesforce