CRM Manager - EU

EngineersOfAI; Greater London; Hybrid; GBP 68,000 - 92,000; Full time

Benefits offered by this job

Incentive awards tied to performance

Benefits

Job summary

Monzo is seeking a CRM Manager to establish and grow CRM across EU markets. You will define how we communicate with customers throughout their lifecycle, build scalable processes, and own the ongoing engagement strategy with multilingual capabilities.

The ideal candidate is a native or fluent Spanish or Italian speaker with a proven track record in CRM execution across channels, comfortable with ambiguity, and eager to drive sustainable growth as Monzo expands internationally.

Qualifications

• Experience implementing CRM across multiple channels and markets.
• Native or fluent Spanish or Italian speaker.
• Ability to build CRM from the ground up and scale across EU markets.

Responsibilities

• Establish CRM in the EU, from onboarding to long-term retention.
• Own BAU campaigns across email, push, and in-app.
• Design lifecycle journeys across touchpoints to maximize impact.
• Identify data points needed to launch new journeys for EU markets.
• Collaborate with product and cross-functional teams as CRM SME.
• Translate data insights into opportunities and prioritise builds.

Skills

CRM execution

Spanish/Italian language

multichannel communications

data-driven

Job description

We’re on a mission to make money work for everyone.

After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us.

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products - we want to solve problems and change lives through Monzo

London/UK Remote | £68,000 - £92,000 (Dependent On Experience) + Incentive Awards tied to your performance + Benefits

About the role

We are looking for a CRM Manager to help us launch, build and grow CRM across the EU. This is a foundational role: you'll be responsible for establishing CRM from the ground up across different EU regions, defining how we communicate with customers across their entire lifecycle, and building the processes and infrastructure that will underpin long-term engagement and retention across EU markets as we grow.
The ideal candidate is a native or fluent Spanish/Italian speaker with a strong track record in CRM execution across multiple channels and markets.
You’ll be comfortable with ambiguity, energised by the challenge of building something new, and skilled at turning early signals into structured, always-on programmes that drive sustainable growth - with the flexibility to extend your remit across other EU markets as Monzo's international footprint expands.

Our CRM team

We are a fast growing team on a mission to make money work for everyone. We’re responsible for designing high-impact communications across our products and the customer lifecycle to bring our Monzo magic to life. We’re a hands on and highly collaborative team, working with lots of different folks across Monzo to drive innovation and automation of our messaging. We’re driven by data and excited by experimentation. There’s a huge opportunity for a proactive and passionate CRM Manager to shape the future of our engagement strategy and programmes at Monzo.

You’ll play a key role by…

• Establishing CRM in the EU - defining and building the foundational communication framework for the market, from onboarding and activation through to long-term retention and engagement, with an eye on scalability across other EU markets
• Owning always-on communications - being the overseer and executor of BAU campaigns across email, push notifications and in-app, ensuring consistency, quality and relevance for EU customers
• Executing customer lifecycle CRM journeys across multiple touchpoints, identifying the key moments in a customer's journey where CRM can drive the greatest impact
• Identifying required data points and events needed to launch brand new CRM journeys tailored to EU markets
• Leading CRM for the EU - acting as the subject matter expert across all product areas and serving as the primary CRM point of contact for EU-based and cross-functional stakeholders
• Translating data insights into actionable opportunities, using performance signals to optimise existing campaigns and prioritise what to build next