Customer Accounts Representative

Switch2 Energy Limited; Baildon; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking company as a Customer Accounts Representative, where your passion for customer service will shine. In this full-time role, you'll manage billing and customer data while ensuring top-notch service delivery. Collaborate with teams to enhance customer experiences and contribute to a sustainable energy future. This is your chance to make a real difference in the energy sector while working with a dedicated team committed to innovation and efficiency.

Qualifications

• Proficient in Microsoft Office Suite with strong communication skills.
• Ability to resolve conflicts and manage multiple tasks effectively.

Responsibilities

• Manage billing cycles and maintain customer data accurately.
• Provide exceptional customer service and resolve queries efficiently.

Skills

Microsoft Office Suite

Social Media Navigation

Conflict Resolution

Communication Skills

Problem-Solving

Job description

Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where your skills can truly make a difference? Would you like to be part of a company that is leading the way towards a sustainable future? If you answered yes, then keep reading! We are currently looking for a Customer Accounts Representative to join our busy team in Shipley, West Yorkshire!

As a Customer Accounts Representative, you will be responsible for providing accurate and timely billing and metering administration, alongside delivering exceptional front-facing customer service. Your role will involve managing billing cycles, maintaining critical customer data, and ensuring all customer queries are resolved to the highest standards. You will have the chance to be an ambassador of our ethos, collaborating across teams to enhance the overall customer experience.

Hours of Work: Full-Time

Customer Accounts Representative Requirements:

• Proficient in Microsoft Office Suite
• Strong navigation skills on social media platforms
• Excellent conflict resolution abilities
• Outstanding communication skills, both verbal and written
• Proven problem-solving capabilities and ability to prioritise tasks in a multi-tasking environment

Meet the Organisation: Who We Are and What We Do

At Switch2 Energy, we are the UK's most experienced provider of end-to-end solutions for heat networks, playing a crucial role in achieving the government’s net zero carbon targets. We are committed to optimising energy efficiency for our customers—local authorities, housing associations, managing agents and private developers—while ensuring affordability and sustainability. Our innovative approach to energy network solutions makes us leaders in our field.

If you think you are suitable for this Customer Accounts Representative role, please apply now! Join us in revolutionising the energy sector and helping communities thrive sustainably!