Customer Accounts Coordinator

Omniplex Learning; St Albans; Hybrid; GBP 24,000 - 28,000; Full time

Benefits offered by this job

Competitive salary

Hybrid working model

25 days annual leave + birthday off

Private Medical Insurance

Group Life Insurance

Enhanced family policies

Regular social events

Job summary

Omniplex Learning is seeking a proactive Customer Accounts Coordinator to join our Finance team. You will own following up overdue invoices, contact customers by phone and email to secure payment, and keep records up to date.

This role is ideal for someone early in their career with a proactive mindset, strong communication skills, and a willingness to learn. Hybrid work three days in the office with opportunities to develop finance and customer service skills.

Qualifications

• Confidence on the phone and comfortable speaking with customers all day.
• Proactive mindset with initiative rather than waiting to be asked.
• Energetic and enthusiastic, staying busy and positive.
• Persistent and resilient, following up to complete tasks.
• Strong communication to build rapport with a range of people.
• Positive, can-do approach with a desire to make an impact from day one.

Responsibilities

• Take ownership of following up overdue invoices by phone and email to secure payment.
• Manage a portfolio of customer accounts, keeping records up to date.
• Build relationships with customers and handle payment conversations confidently.
• Collaborate with Sales and internal teams to resolve payment barriers.
• Support Finance administration and assist with ad-hoc tasks as needed.
• Provide ledger processing support including invoicing and reconciliations.

Skills

Confidence on the phone

Proactive mindset

Energy and enthusiasm

Persistence and resilience

Strong communication skills

Positive can-do attitude

Education

Graduate background or degree

Job description

We're looking for a proactive and confident Customer Accounts Coordinator to join our collaborative Finance team at Omniplex Learning!

At Omniplex Learning, our mission is simple - to enable organisations to reach their full potential through exceptional digital learning, all in one place.

As we continue to strengthen our Accounts Receivable function, we're looking for someone who enjoys speaking with people, takes ownership of their work, and isn't afraid to pick up the phone. This is an excellent opportunity for someone early in their career who is looking to develop valuable business, customer service, and finance skills. While experience is always welcome, we're more interested in your attitude, energy, confidence, and willingness to learn.

What will you do?

As our Customer Accounts Coordinator, you'll play an important role in helping us maintain strong customer relationships and ensure invoices are paid on time.

You will:

• Take ownership of following up overdue invoices, proactively contacting customers by phone and email to secure payment and resolve queries

• Work through a portfolio of customer accounts, ensuring actions are completed promptly and records remain up to date

• Build positive relationships with customers while confidently handling payment conversations

• Collaborate with Sales and other internal teams to resolve queries and remove barriers to payment

• Support wider Finance team administration and assist with ad-hoc tasks when required

• Provide finance support across sales ledger processing, including invoicing and account

• Reconciliations, as well as resolving customer queries through the Finance inbox

• Maintain accurate records and help keep our finance processes organised and efficient

• Look for opportunities to improve ways of working and take initiative when issues arise

Who are we looking for?

We're not necessarily looking for someone with credit control experience. We're looking for someone who is proactive, confident, and motivated to achieve results.

This role could suit someone from a customer service, administration, retail, hospitality, contact centre, sales support, or graduate background who enjoys communicating with people and taking responsibility for their work.

You’ll be successful if you have:

• Confidence on the phone and are comfortable speaking with customers throughout the day

• A proactive mindset - you're the type of person who takes action rather than waiting to be asked

• Energy and enthusiasm - you enjoy staying busy and bringing a positive attitude to your work

• Persistence and resilience - you're comfortable following up and seeing tasks through to completion

• Strong communication skills and the ability to build rapport with a range of people

• A positive, can-do approach and desire to make an impact from day one

What's in it for you?

• A competitive salary that reflects your experience and potential

• A flexible hybrid working model, with 3 days a week based in our fun and collaborative office

• 25 days of annual leave plus bank holidays, and an extra day for your birthday

• An inclusive Private Medical Insurance plan, as well as access to mental health and wellbeing support

• Group Life Insurance – providing security and peace of mind for you and your loved ones

• Enhanced family policies

• Regular social events and activities