Customer Account Specialist - French Speaker

TN United Kingdom; Wrexham; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

An innovative global leader in manufacturing is seeking a French-speaking Customer Service Specialist to enhance their dynamic team. This role offers a unique opportunity to work closely with customers, ensuring their orders are processed accurately while fostering long-term relationships. The ideal candidate will possess strong communication skills and a background in manufacturing, with proficiency in SAP being a significant advantage. Join a forward-thinking company that values customer satisfaction and offers a competitive remuneration package, including hybrid working options and an annual bonus. This is your chance to make a meaningful impact in a thriving business.

Benefits

Private Medical Insurance

Annual Bonus Scheme

Hybrid Working

Competitive Remuneration Package

Qualifications

• Previous experience in customer service within manufacturing.
• Fluency in French and excellent communication skills.

Responsibilities

• Manage customer communications and ensure order accuracy.
• Monitor customer KPIs and collaborate with teams.

Skills

Fluency in French

Communication Skills

Negotiation Skills

Customer Relationship Management

Problem Solving

Education

Experience in Manufacturing

Understanding of ERP Systems

Tools

SAP

Job description

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Client:

Location:

Wrexham, United Kingdom

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

7f537b0f84d0

Job Views:

2

Posted:

02.05.2025

Expiry Date:

16.06.2025

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Job Description:

Your company

A global and successful manufacturing company based in Wrexham is currently looking for an experienced French-speaking Customer Service Specialist to join their team on a permanent basis. Leaders in their field and recognized for their innovation, this is an excellent opportunity for a manufacturing professional to join a growing and thriving business.

Your new role

You will be joining the Customer Services Team and will work collaboratively with both the commercial and supply chain teams. The main purpose of your role is to support a specific portfolio of customers to ensure that their orders are accurately processed and managed, whilst building long-standing relationships and understanding their requirements. Some of your key responsibilities will include:

1. Managing communication between the organization and customer, ensuring that all data for the customer is accurate.
2. Taking responsibility for the processing of orders, managing them through to payment, and building long-standing relationships in the process.
3. Monitoring customer KPIs and working closely with other teams to ensure credits, debits, and rebates are handled smoothly.
4. Having an excellent understanding of customer requirements, always driving for customer satisfaction.

What you'll need to succeed

To be considered for this position, previous experience working within the manufacturing industry or in a similar role, dealing with a complex order book, is required. You should demonstrate excellent communication and negotiation skills, and be an excellent team player. Proficiency in SAP is highly desirable, along with working knowledge and understanding of ERP systems. Fluency in French is essential. Additional fluency in another language such as Spanish, Italian, or German is highly desirable but not essential.

1. Experience within the manufacturing industry or supply chain, ideally with an understanding of export compliance and contract administration.
2. Ability to solve customer problems as they arise while maintaining and increasing stakeholder relationships.
3. Accuracy and attention to detail.

What you'll get in return

This is an excellent opportunity for an experienced Customer Service Specialist seeking a new role with a forward-thinking, innovative global leader. Along with a competitive remuneration package, benefits include hybrid working, an annual bonus scheme, private medical insurance, and more. Additional information is available upon enquiry.