Customer Account Representative

TN United Kingdom; Wimborne Minster; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Customer Account Representative to join their dynamic team in Wimborne. This permanent role focuses on delivering exceptional customer service and managing orders efficiently. You'll interact with customers, process inquiries, and ensure timely delivery of products while working closely with internal stakeholders. This position offers a blend of office-based and occasional remote work, making it ideal for those who thrive in a collaborative environment. If you have a keen eye for detail and a passion for customer satisfaction, this opportunity is perfect for you!

Qualifications

• Competent in customer service principles and practices.
• Knowledge of administrative procedures and sales processes.

Responsibilities

• Interact with customers and process their inquiries and orders.
• Manage BAU opportunities and ensure data quality.
• Build and maintain strong customer relationships.

Skills

Attention to detail

Administration Experience

Working to KPI's

Customer Service Skills

Good interpersonal skills

Excellent communication skills

Problem analysis and problem-solving

Adaptability and Initiative

Education

Knowledge of administrative procedures

Electronic sales ledger experience

Tools

Microsoft Word

Microsoft Excel

CRM systems

MRP systems

Job description

Social network you want to login/join with:

col-narrow-left

Client:

Location:

Job Category:

Customer Service

-

EU work permit required:

Yes

col-narrow-right

Job Reference:

073502ce7e6d

Job Views:

9

Posted:

26.04.2025

Expiry Date:

10.06.2025

col-wide

Job Description:

Job summary

Our Aerospace Client based in Wimborne are currently looking for a Customer Account Representative to join their team on a permanent basis.

Key skills required for this role

Attention to detail, Administration Experience, Working to KPI's, Customer Service Skills

Important

Attention to detail, Administration Experience, Working to KPI's, Customer Service Skills

Role Purpose

• Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services.
• Regular interactions with customers over the phone and occasional face-to-face as required
• The role is primarily office based and remote working from home, but might involve occasional overseas travel as and when required.
• Responsible for closing orders, handling transactions and processing Pos (Purchase Order) within the Inside Sales Team in the IPT.
• The primary focus is to generate and provide quotations for Business as Usual (BAU) opportunities by liaising with internal stakeholders.
• Communication with Customers of delivery dates and reasons for delay.
• Primary point of contact for spares and repairs orders.

Key Responsibilities

• Receive requests, RfPs and RfQs from Customers and log them into our ticketing system
• Manage BAU opportunities through the BAU process.
• Liaise with internal stakeholders and subject matter experts to meet opportunities BAU quotation Turn-around-time and Customer's request.
• Receive orders from Customers, promptly load them onto the system and produce order acknowledgement.
• Make sure offers and orders are commercially sound and comply with Customer's contract and internal commercial procedures and process.
• Manage BAU opportunities according to company guidelines and update them regularly.
• Assure data quality to high standards.
• Manage BAUs and work in general to meet KPIs
• Build and maintain strong customer relationships.
• Prepare and send status reports chasing Customers for outstanding POs.
• Maintain opportunity schedule and reports on ongoing open opportunities.
• Manage orders according to requests dates and monitor arrears in deliveries.
• Co-operate with management to meet the employer's legal duties and take reasonable care of their own health and safety and that of others who may be affected by their acts or omissions.

Core Competencies

• Good interpersonal skills.
• Excellent communication skills - verbal and written.
• Problem analysis and problem-solving.
• Attention to detail and accuracy.
• Data collection and ordering.
• Adaptability and Initiative.
• Knowledge of Import/Export controls.
• Competent on Microsoft Word and Excel.
• Experienced is Sales environment
• Experience processing quotations and communicating them to customers.
• Experience with CRM and MRP systems.

What will you be doing

• Tasking procurement with raising POs on suppliers for survey or repair work.
• Chasing procurement for updates on sub-con surveys or delivery dates.
• Managing the Order book in general
• Defining or determining dates for delivery of hardware to customers.
• Making / justifying decisions on offering free-of-charge work or parts.

Qualifications

• Competent of customer service principles and practices.
• Competent in account managing dealing with orders and price requests.
• Knowledge of administrative procedures.
• Electronic sales ledger experience with regards to Sales Orders/Purchase Orders/Invoicing.
• Manipulation of and exposure to customer databases.

Baseline Personnel Security Standard (BPSS) clearance is mandatory for this role and must be upheld. Please be aware that failure to obtain BPSS clearance may render you ineligible for the role, and any employment offer could be withdrawn based on national security grounds.

• Share

manages this role

Matchtech is a STEM Recruitment Specialist, with over 35 years’ experience