Customer Account Representative

ZipRecruiter; Fareham; On-site; GBP 25,000 - 28,000; Full time

Job summary

Ein etabliertes Unternehmen in der Luft- und Raumfahrt sucht einen engagierten Customer Account Representative. In dieser spannenden Rolle sind Sie der erste Ansprechpartner für Kunden und unterstützen sie bei ihren Anforderungen. Sie werden in einem dynamischen Umfeld arbeiten, das Ihnen die Möglichkeit bietet, Ihre Fähigkeiten weiterzuentwickeln und sich in einem internationalen Team zu engagieren. Mit einem Fokus auf Kundenservice und Zusammenarbeit werden Sie dazu beitragen, die Erwartungen der Kunden zu übertreffen und die Effizienz der Abläufe zu verbessern. Nutzen Sie die Chance, in einem Unternehmen zu arbeiten, das Wert auf Ihre berufliche Entwicklung legt und zahlreiche Vorteile bietet.

Benefits

Kostenlose Parkplätze

Wettbewerbsfähiges Gehalt

Karrierefortschritt

Pensionsbeitrag bis zu 10%

25 Urlaubstage plus Feiertage

Subventionierte Kantine

Lebensversicherung

Jährliche Barprämie

Mitarbeiterunterstützungsprogramm

Einkommensschutz

Qualifications

• Erfahrung im Kundenservice ist erforderlich.
• Kenntnisse in Microsoft Excel und Office sind wichtig.

Responsibilities

• Verwalten des Kundenauftragsbuchs und Bearbeiten von Verkaufsaufträgen.
• Unterstützung von Kunden bei operativen und strategischen Bedürfnissen.

Skills

Kundenservice-Erfahrung

Microsoft Excel

Microsoft Office

SAP

Salesforce

Umgang mit herausfordernden Kunden

Lernbereitschaft

Tools

SAP

Salesforce

Job description

Job Description

Customer Account Representative

Permanent Role

Fareham

08:00-16:30 Mon-Thurs, early finish Friday

£25,000 - £28,000 + progression opportunity + benefits

About us:

This Business is an international leader in the aerospace, defence and energy markets, employing more than 60,000 people at over 40 manufacturing facilities, and regional offices worldwide.

Working closely with their customers, this business delivers technologically differentiated systems and products for the most demanding environments, with high certification requirements for applications across its core end markets. Through focusing on engineering and operational excellence, this business builds broad installed bases of equipment and provides services and support across a fleet of approximately 73,000 aircraft.

Business Core values:

Winning culture, valued customers, passionate people, and engaged leadership are what have allowed them to become the company they are today.

The Role:

As a Customer Account Representative, you will interact with a wide range of Aerospace clients and customers, supporting both operational and strategic needs. You will be responsible for managing the customer order book ensuring accurate sales order entry and reviewing purchase orders before executing buy or sell transactions with customers. You will be exposed to this impressive Aerospace company be trained to meet expectation where it is needed.

Responsibilities of the role:

• Manage the customer order book and process accurate sales orders, including the review and circulation of purchase orders before customer transactions




• Act as a point of contact for clients and customers, providing support across both operational needs and strategic initiatives




• Support senior team members with order book strategy and assist in handling complex customer requirements, particularly on the repair side-raising orders, preparing quotes, and coordinating stakeholder approvals




• Ensure compliance in customer transactions, including generating pro forma invoices and managing trade compliance in collaboration with internal systems and the Export Trade Compliance team.




• Work closely with cross-functional teams to coordinate deliveries and maintain expectations

Skills required:

• Previous experience in a similar customer service position




• Experience with Microsoft Excel and other Microsoft Office tools.




• Familiarity with systems like SAP or Salesforce are a good trait to have but can be trained




• Proven ability to handle challenging customer interactions




• A progressive individual who is looking to learn and develop under pressure

Benefits:

Free car parking, Competitive pay package, Career progression opportunities, Pension up to 10% company contribution, Holiday 25 plus stats, Subsidised canteen with Starbucks, Life Assurance, ACIP, (Annual Cash Incentive) Employee Assistance Program for Health & Wellbeing, Employee Perks - offering our employees discounts on a huge variety of goods and services, Income Protection, Business Resource Groups, and Volunteering day off.