Customer Account Manager — Hybrid & Impactful Debt Solutions

Made Employment Ltd; Stratford-upon-Avon; Hybride; GBP 23 000 - 29 000; Plein temps

Avantages offerts par ce poste

Hybrid working

Résumé du poste

Made Employment Ltd is seeking a Customer Account Manager in Stratford-upon-Avon to take ownership of customer accounts, including those in arrears. You will build trust through empathetic conversations, delivering fair and sustainable solutions while supporting both customer and business outcomes.

The role offers hybrid working with 1 guaranteed at-home day per week and up to 2 extra remote days based on performance. Shift is Mon-Fri 8am-4pm, in a regulated customer-care environment.

Qualifications

• Experience in customer service or telephone-based roles is essential.

Responsabilités

• Speak with customers via phone and written communication to resolve outstanding balances.
• Agree affordable repayment plans tailored to individual circumstances.
• Set up payment solutions such as Direct Debits or prepayment options.
• Handle sensitive conversations with empathy, professionalism, and confidence.
• Identify and support vulnerable customers, including signposting to relevant support services.
• Keep accurate, clear records across multiple systems.
• Work closely with clients and field teams to achieve the best outcomes.
• Meet performance and quality targets while delivering excellent service.

Connaissances

Communication skills

Empathy

Target driven

Organised

Description du poste

Made Employment Ltd is seeking a Customer Account Manager in Stratford-upon-Avon to take ownership of customer accounts, including those in arrears. You will build trust through empathetic conversations, delivering fair and sustainable solutions while supporting both customer and business outcomes.

The role offers hybrid working with 1 guaranteed at-home day per week and up to 2 extra remote days based on performance. Shift is Mon-Fri 8am-4pm, in a regulated customer-care environment.