Customer Account Manager (Ftc)

HealthHarmonie Ltd; Manchester; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

Medinet Group in the UK is recruiting Customer Account Managers to oversee a portfolio of clinical service contracts from mobilisation through renewal, acting as the primary interface between customers and Medinet and helping us become their long-term partner of choice. This role is hybrid, with time split between regional offices, customer sites and home working.

You will manage deadlines, prepare meeting materials, track performance metrics and contribute to service improvements across

Qualifications

• Experience managing high-value customer accounts and complex service delivery.
• Ability to mobilise and manage contract life cycles from inception to renewal.
• Strong written and verbal communication across multiple stakeholders.

Responsibilities

• Lead a portfolio of contracts throughout their life cycle, from mobilisation to renewal.
• Ensure delivery of high-quality, customer-ready services on time and with minimal corrections.
• Prepare documents for customer meetings and internal reviews with clear minutes and actions.
• Track customer data, budgets, performance metrics and safety concerns.
• Present contract reviews and data-driven insights in polished presentations.

Skills

Customer relationship management

Project management

Conflict and issue resolution

Report writing

Effective communication

Tools

Excel

Word

PowerPoint

Job description

About Medinet Group:

Medinet Group is a dynamic healthcare organisation dedicated to delivering high-quality clinical services across the UK. Our integrated businesses-Medinet (insourcing), Remedy Healthcare Solutions (modular endoscopy), and HealthHarmonie (community specialist services)-collaborate closely with NHS and healthcare partners to enhance patient care, reduce waiting times, and deliver innovation in healthcare delivery. We're expanding into new clinical specialties and international markets, providing significant growth opportunities.

Role Summary:

Our Customer Account Managers (CAMs) are responsible for ensuring excellence in our clinical service contracts ranging from 3 months to 3 years across our insourcing and modular services. As the primary interface between the customer and Medinet, the intention is to support them with the highest quality services such that we become, and remain, their long-term partner of choice for the provision of clinical services. You will be working in a hybrid manner - spreading your time across our regional offices, on customer sites, and working from home, as required.

Key Responsibilities:

• Responsible for the leadership and success of a portfolio of contracts throughout their life cycle; from mobilisation, to growth, to renewal.
• Ensure we consistently deliver high quality, customer-ready services to agreed timeframes with minimal correction required
• Be fully aware of deadlines for your work and for the rest of the team and ensure you and others can deliver against these
• Know when and how to effectively flag concerns or issues in delivery
• Prepare documents for customer meetings and internal and external meetings including weekly customer wash-up calls / service management calls
• Ensure accurate tracking of all relevant customer data such as activity by speciality, spend against budgets, quality and performance metrics, and safety concerns
• Participate effectively in customer meetings paying attention to objectives, time management and meeting dynamics. Capture and share minutes and actions as required utilising company templates and processes
• Independently lead meetings with customers representing Medinet's values and commitment to exceptional delivery of clinical services
• Clearly prepare and present contract reviews, utilising accurate and timely data and analysis, drawing on expertise from across the business, communicated as highly polished presentations
• Independently produce reports or documents and contribute to the management of producing full documents
• Contribute, as required, to projects and tasks in line with Medinet objectives as required by your line-manager.
• Ability to prioritise workload and objectives to achieve set individual and regional KPIs

What we're looking for:

Skills

• Customer relationship management
• Project management
• Conflict and issue resolution
• Report writing, document management, presentations (e.g. Excel, Word, PowerPoint)
• Effective communication, including meeting management - written and verbal

Knowledge

• NHS structures, ways of working,
• Understanding of basic clinical pathways

Attributes

• Highly organised -ensure all work is planned for and delivered in a timely manner
• Proactive - identifies issues before they become problems and takes action
• Collaborative - engages and enables the full expertise of team Medinet to ensure the customer receives the best we have to offer
• Detailed - notices the small things, ensures tasks are completed in full and cares about accuracy and presentation in equal measure
• Presentable, personable, calm and clear - an ambassador for everything we do as a company.

Experience

• Managing high value customer accounts (£1M-£5M/yr)
• Healthcare (Likely secondary care but may include other healthcare settings)
• Project and/or service management