Customer Account Coordinator

Incora; East Midlands; Hybrid; GBP 28,000 - 30,000; Full time

Benefits offered by this job

25 days holiday

Travel allowance

Flexible working

Green Travel Allowance

Employee discount portal

Career development

Diversity & Inclusion

Job summary

Incora is seeking a highly organized Customer Account Coordinator to ensure excellent service delivery by monitoring account performance, validating data and collaborating across functions. You will use data-driven insights to drive improvements and partner with customers and internal teams to prevent issues.

The role requires strong analytical skills, attention to detail and experience with KPI reporting, Excel and AI-assisted productivity tools.

Qualifications

• Strong analytical mindset with ability to interpret complex data and identify trends.
• Experience with KPIs and performance reporting to inform decisions.
• Excellent attention to detail and data validation skills.
• Proven problem-solving and stakeholder management abilities.

Responsibilities

• Monitor, analyse and report on customer and operational KPIs to meet targets.
• Validate data and audit reports to ensure accuracy of customer accounts.
• Identify delays or issues and coordinate actions to minimise impact.
• Conduct root-cause analysis and propose corrective actions.
• Ensure accurate data flow in Incora systems and support informed decisions.
• Produce regular dashboards and customer reviews using data insights.
• Support continuous improvement initiatives to boost efficiency and satisfaction.
• Escalate risks and keep stakeholders informed.

Skills

Data analysis

KPI reporting

Stakeholder management

Problem solving

Tools

Microsoft Excel

PowerPoint

Copilot / AI tools

Job description

Our Incora Story is really taking off – we’d love you to join us for the journey! We are looking for a highly organized and analytical Customer Account Coordinator to join our team. As the leading supply chain solutions business in the aerospace industry, customers are at the heart of our business. This role is pivotal in ensuring excellent service delivery to our customers by proactively managing account performance, analysing data, and collaborating across multiple functions before issues impact the customer experience. The successful candidate will act as a key link between customers, supply chain teams, and internal stakeholders, using data‑driven insights to drive performance improvements and support operational excellence.

Key Responsibilities

• Monitor, analyse and report on key customer and operational KPIs to ensure performance targets are achieved.
• Perform detailed data validation and report auditing to maintain the accuracy and integrity of customer account information.
• Identify potential delays, disruptions or service issues and proactively coordinate actions to minimise customer impact.
• Conduct root cause analysis on operational challenges, customer concerns and performance gaps, providing recommendations for corrective actions.
• Ensure accurate and timely flow of information through Incora systems, maintaining data quality and supporting informed decision‑making.
• Produce regular performance reports, dashboards and customer reviews using data‑driven insights.
• Support continuous improvement (CI) initiatives by identifying opportunities to streamline processes, increase efficiency and enhance customer satisfaction.
• Escalate risks and exceptions as required, ensuring stakeholders remain informed and aligned.

About You

We are looking for candidates with strong logical minds, able to demonstrate an analytical skillset and the ability to interpret complex data and identify trends. You will have experience working with KPIs, performance reporting and data analysis with excellent attention to detail, focusing on data accuracy and validation. You will be a proven problem‑solver with strong communication and stakeholder management skills, able to work collaboratively across multiple functions in a fast‑paced environment. You will have strong working knowledge of Microsoft Office (Excel, Word, PowerPoint) and experience using Copilot or other AI tools to enhance productivity. Most importantly you will be passionate about our Incora Values and exceeding customer expectations.

• Courage – Take ownership for issues and problems.
• Collaboration – Share knowledge and experience with others.
• Commitment – Focus on ensuring internal and external customer expectations are met in a timely way.
• Community – We value our world and everyone who shares it.

So, if you feel you have all of this and want to be part of developing the Incora Story, apply now – we can’t wait to hear from you.

In Return We Will Offer The Things That Matter

• Starting annual salary between £28,000 and £30,000
• Great holiday benefits: 25 days plus national holidays
• Travel allowance
• Flexible working and family‑friendly policies and practices
• Sustainability: eco‑friendly practices, Green Travel Allowance for green transport, and participation in EHS Programs
• Generous discount portal available to Incora employees
• Career development support to help your career take off and become part of the Incora Story

We are passionate about Diversity & Inclusion, and we welcome applications from all persons regardless of their age, race, gender, disability, religion or belief, or sexual orientation.

At Incora, we are dedicated to building a talented and diverse workforce. We firmly believe in equal opportunities and strive to accommodate everyone’s needs. If you require any reasonable adjustments during the recruitment process, please let us know – we are committed to creating an inclusive and accessible environment.

We Pride Ourselves On Offering

• Industry‑leading capabilities
• Innovative solutions
• Greater customer value
• Trusted supplier relationships
• Business growth and operational efficiency

Please note – it is Incora policy to run a criminal record check on all candidates and any offers of employment are conditional, subject to this check. The information you give will be treated as strictly confidential. Disclosure of a conviction or a caution will not automatically disqualify you from consideration.

Incora requests that recruitment agencies do not speculatively submit CVs to any employee or associate of our company unless explicitly asked to do so by a member of our Talent Acquisition Team or Hiring Manager for a particular role. Any CVs sent to an Incora employee on a speculative basis will not be recognised and we will not accept liability for any fee or commission.