Customer Account Coordinator

Motorsport Network, LLC; Coventry; Hybrid; GBP 28,000 - 34,000; Full time

Job summary

Motorsport Network, LLC in the United Kingdom is seeking a proactive Order Management Coordinator to support AP Racing customers across motorsport and high-performance automotive projects. You will manage orders from receipt through to delivery, acting as the link between customers and internal teams to keep orders moving and provide timely updates.

This fast-paced role demands energy, resilience, and ownership, with strong Excel skills and comfort working with data and business systems.

Qualifications

• Experience in customer service, order management, or sales administration.
• Excellent organizational skills with attention to detail.
• Strong communication and ability to work at pace in a fast environment.

Responsibilities

• Manage customer orders from receipt through to delivery.
• Act as day-to-day contact for customer queries.
• Provide quotations and order updates.
• Monitor schedules, forecasts and delivery requirements.
• Collaborate with Planning, Production, Purchasing, Logistics, Engineering and Sales.
• Maintain accurate order and customer information.
• Use Excel and business systems to analyze and manage data.
• Chase actions to completion and escalate issues when needed.

Skills

Excel

Customer service

Order management

Data analysis

Attention to detail

Job description

This is not a standard customer service role.

You’ll be supporting some of the most exciting names and projects in motorsport, supercars and high performance automotive, working at the centre of AP Racing to keep customer orders, priorities and deliveries moving.

Fast paced, varied and demanding, this role suits someone with energy, resilience and a real sense of ownership.

The Role:

Manage the day to day requirements of a number of AP Racing customers across motorsport, performance and specialist vehicle applications.

You will support customers involved in racing cars, supercars, high performance road cars and specialist automotive projects, managing orders from receipt through to delivery.

You will be the link between the customer and internal teams, keeping orders moving, managing priorities and making sure customers get clear and timely information.

This is a fast paced role suited to someone with energy, resilience and a strong sense of ownership.

Key Responsibilities:

• Manage customer orders from receipt through to delivery.
• Act as a day to day point of contact for customer queries.
• Provide quotations and order updates.
• Monitor customer schedules, forecasts and delivery requirements.
• Work across Planning, Production, Purchasing, Logistics, Engineering and Sales to resolve issues.
• Maintain accurate order and customer information.
• Use Excel and business systems to analyse and manage customer and order data.
• Chase actions through to completion and elevate issues when needed.

What We Want From You:

• Energetic, confident and able to work at pace.
• Resilient and comfortable dealing with changing priorities.
• Highly organised with strong attention to detail.
• Strong customer communication skills.
• Proactive and prepared to take ownership.
• High level Excel skills.
• Comfortable working with data and business systems.
• Previous experience in customer service, order management, sales administration or a similar role would be useful. Automotive, motorsport or manufacturing experience is an advantage but not essential.