Global Import/Export Supervisor - Lead Key Accounts

Platinum Recruitment Consultancy; Greater London; On-site; GBP 42,000 - 64,000; Full time

Benefits offered by this job

Private health insurance

Life insurance

Bonus scheme

Retirement plans

Career progression opportunities

Job summary

Platinum Recruitment Consultancy in London is recruiting an Import/Export Supervisor to lead key customer accounts with international exposure and strong benefits. You will own day-to-day operations across nominated accounts, ensuring customs compliance and driving efficiency while supporting account development and profitability.

This role blends customs, operations, customer service, and commercial development, requiring senior freight forwards experience and strong stakeholder management

Qualifications

• Minimum 5 years' senior-level experience within freight forwarding and customs.
• Strong knowledge of customs regimes and international transportation.
• Experience across import/export processes and supply chain operations.
• Commercially aware with a proven track record in customer service.
• Strong negotiation, presentation and project management skills.
• Excellent communication and relationship-building abilities.
• Able to manage multiple priorities while maintaining a strategic outlook.

Responsibilities

• Oversee day-to-day operations across nominated customer accounts.
• Ensure customs compliance across nominated accounts.
• Build and maintain strong local, regional and international customer relationships.
• Support account development, commercial growth and continuous improvement.
• Monitor volumes, revenue, profitability and operational performance.
• Produce and review regular customs and financial reporting.
• Coordinate customer teams and ensure consistent processes across the wider network.
• Identify opportunities to improve efficiency, reduce costs and strengthen margins.
• Attend customer meetings both on and off site.
• Work closely with supply chain, logistics and internal management teams.
• Lead projects and support the development of customer solutions.
• Contribute to team development and wider business objectives.

Skills

Customer relationships

Freight forwarding

Customs

Project management

Negotiation

Communication

Microsoft Office

Tools

Microsoft Office

Job description

Platinum Recruitment Consultancy in London is recruiting an Import/Export Supervisor to lead key customer accounts with international exposure and strong benefits. You will own day-to-day operations across nominated accounts, ensuring customs compliance and driving efficiency while supporting account development and profitability.

This role blends customs, operations, customer service, and commercial development, requiring senior freight forwards experience and strong stakeholder management