CSX Specialist

Henkel group; Hemel Hempstead; Hybride; GBP 32 000 - 46 000; Plein temps

Avantages offerts par ce poste

Flexible work scheme with flexible hrs

Hybrid work model

Work from anywhere policy for up to 30

Diverse national and international 성장

Global wellbeing standards with health

Gender-neutral parental leave for 8+ w

Employee Share Plan with Henkel shares

Performance bonus / incentives

Pension & Life Assurance - up to 10%

Annual Leave: 27 days + 8 Bank Hol -

Celebration vouchers

Résumé du poste

Henkel in Hemel Hempstead is seeking a customer-focused specialist to own the end-to-end customer journey, acting as the single point of contact for new and existing customers and collaborating across functions to deliver solutions.

You will manage Order-to-Cash and Customer Service tasks, support CRM data quality, handle complex inquiries, and help drive customer satisfaction through proactive engagement and partnerships with Supply Chain and other internal teams.

Qualifications

• Experience in customer service or supply chain roles.
• Customer-focused attitude with excellent communication.
• Problem solving, proactive and able to meet deadlines.
• SAP and MS Office (Excel/PowerPoint/Word) beneficial; Salesforce Service Cloud advantageous.

Responsabilités

• Be accountable for customer-facing activities and act as the single point of contact.
• Run OTC and CSM with a focus on customer interaction.
• Report on client interactions and understand segments and needs.
• Support in supply, commercial and application inquiries; collect feedback.
• Enter CRM data after each contact to enable retention and development.
• Provide quality service and handle complex inquiries to minimise disruption.
• Collaborate with internal partners via Service Cloud and align priorities.
• Support customer experience initiatives and tailor services by segmentation.

Connaissances

Customer service

Supply chain

Communication

Problem solving

SAP

Salesforce Service Cloud

Excel

PowerPoint

Word

Time management

Outils

SAP

Salesforce Service Cloud

MS Office

Description du poste

About this Position

Join a customer-focused team where you'll play a key part in creating exceptional experiences for our customers. Acting as the main point of contact for both new and existing Henkel customers, you'll take ownership of the entire customer journey, ensuring every interaction is smooth and efficient. Working closely with teams across the business, you'll help deliver solutions that meet customer needs, resolve challenges, and build long-term relationships.

What you´ll do

• Be accountable for customer facing activities and customer experience, acting as a single point of contact for customers and adopting customer centricity mindset within day-to-day interactions.
• Run Order-to-Cash (OTC) & Customer-Service-Mgt (CSM), focusing mainly on customer interaction related activities (in/outbound).
• Contribute to the understanding of customer segments, trends needs, and expectations by reporting and providing feedback on client interactions.
• Build customer’s trust & relationship by supporting in supply, commercial & application enquiries, collecting feedback and identifying opportunities to drive customer satisfaction, including regular visits.
• Customer Relationship Management (CRM) Data: Enter relevant information into the customer relationship management system after each contact with a customer to create a call plan and to ensure that the organisation has quality data to enable effective customer retention and business development activities.
• Customer Service Experience Operations: Provide a quality service to customers while identifying opportunities to secure new business or support retention via customer interaction. Responsibilities may include handling customer cases and dealing with complex queries to minimise disruption & downtime.
• Ensure close collaboration with internal partners/functions (Customer Service Experience, Center of Excellence, Global Business Solutions, Supply Chain), mainly via Service Cloud, judging and aligning priorities to meet customer expectations and needs vs. Supply Chain capabilities.
• Customer Experience Implementation: Support the implementation of differentiating customer experience initiatives, tools and processes, including customer experience testing. Differentiate service per customer according to Customer Segmentation, Service Levels, and customer satisfaction.

What makes you a good fit

• Previous experience within a customer service, or a supply chain role.
• A customer focused attitude with excellent communication skills.
• Excellent in problem solving, is solution orientated and has good influencing skills.
• Proactive, target driven, self-motivated and able to use own initiative.
• Precise, accurate administration skills.
• Ability to withstand pressure and work to tight deadlines.
• Good level of SAP and MS office (Excel/PowerPoint/Word) are desirable skills.
• SAP EDI knowledge and Salesforce Service Cloud would be an advantage.

Some perks of joining Henkel

• Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year
• Diverse national and international growth opportunities
• Global wellbeing standards with health and preventive care programs
• Gender-neutral parental leave for a minimum of 8 weeks
• Employee Share Plan with voluntary investment and Henkel matching shares
• Performance bonus / incentives
• Competitive Pension & Life Assurance - Company contributes up to 10% of basic salary
• Annual Leave: 27 days plus 8 Bank Holidays
• Celebration vouchers

At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.