CSIR- Adjuster- Senior

Crawford & Company; London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading insurance firm in London is seeking a Senior Adjuster for technical adjusting in CSIR. The role requires managing a portfolio of liability claims, conducting investigations, and ensuring compliance with regulatory requirements. Applicants should possess strong organizational skills and the ability to develop client relationships, with travel and flexibility in workload. Full-time position offering professional development opportunities.

Qualifications

• Technical adjusting within CSIR required.
• Office-based role with UK travel and occasional overnight stays.
• Ability to manage WIP and debt effectively.
• Managing a mixed portfolio of liability claims cradle to grave.
• Ensuring compliance with licensing levels and SLA targets.

Responsibilities

• Conduct investigations and prepare detailed reports.
• Manage a mixed portfolio of liability claims.
• Develop relations with clients and ensure compliance with policies.
• Receiving and acknowledging new claims.
• Conducting detailed investigations, gathering all required supporting documentation, to include the taking of witness statements.
• Preparing reports commenting in detail on all aspects of the claim, including policy analysis and liability, quantum and future actions.
• Managing a mixed portfolio of liability claims on a cradle to grave basis.
• Identifying claim potential to ensure suitable referral, and compliance, with the licensing levels.
• Maintaining an awareness of current technical and legal developments with the necessary application to case load.
• Ensuring that all work/correspondence is prioritised and handled proactively.
• Instructing and controlling lawyers, forensic scientists, engineers, medical consultants and other experts as appropriate.
• Preparing case management plans, visiting Insurers, Reinsurers, Claimants and the Insured as required.
• Ensuring all work/correspondence is prioritised and handled effectively.
• Ability to be flexible, providing cover for other adjusters as and when required.
• Ability to develop working relationships with existing clients and helping to identify and plan approaches to new clients.
• Contribute to the designated CSIR productivity and financial targets through effective planning and organization of personal workload.
• Ability to manage WIP and debt to help minimise provision and any increase in the DSO.
• Maintaining client relationships through management and delivery of SLAs and achievement of KPI’s, SLA compliance performance at 90%.
• Ensuring all adjusting activities are fully compliant with the company’s procedures, published Technical Claims Handling Guidelines and external regulatory requirements.
• Demonstrating knowledge and/or awareness of FSA procedures and the TCF initiative.
• Actively seeking to develop oneself and to take responsibility for your own training and development.
• Maintaining awareness of Business Continuity programme and role within it.
• Ability to deliver 3x salary from workload and willingness to be trained upon and to handle new lines of business.

Job description

Overview

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Responsibilities

• The role will encompass technical adjusting within CSIR.
• The role is office based with UK travel required, in addition intermittent overnight stays will be necessary.
• International travel may be required in accordance with business needs.
• Receiving and acknowledging new claims.
• Conducting detailed investigations, gathering all required supporting documentation, to include the taking of witness statements.
• Preparing reports commenting in detail on all aspects of the claim, including policy analysis and liability, quantum and future actions.
• Managing a mixed portfolio of liability claims on a cradle to grave basis.
• Identifying claim potential to ensure suitable referral, and compliance, with the licensing levels.
• Maintaining an awareness of current technical and legal developments with the necessary application to case load.
• Ensuring that all work/correspondence is prioritised and handled proactively.
• Instructing and controlling lawyers, forensic scientists, engineers, medical consultants and other experts as appropriate.
• Preparing case management plans, visiting Insurers, Reinsurers, Claimants and the Insured as required.
• Ensuring all work/correspondence is prioritised and handled effectively.
• Ability to be flexible, providing cover for other adjusters as and when required.
• Ability to develop working relationships with existing clients and helping to identify and plan approaches to new clients.
• Contribute to the designated CSIR productivity and financial targets through effective planning and organization of personal workload.
• Ability to manage WIP and debt to help minimise provision and any increase in the DSO.
• Maintaining client relationships through management and delivery of SLAs and achievement of KPI’s, SLA compliance performance at 90%.
• Ensuring all adjusting activities are fully compliant with the company’s procedures, published Technical Claims Handling Guidelines and external regulatory requirements.
• Demonstrating knowledge and/or awareness of FSA procedures and the TCF initiative.
• Actively seeking to develop oneself and to take responsibility for your own training and development.
• Maintaining awareness of Business Continuity programme and role within it.
• Ability to deliver 3x salary from workload and willingness to be trained upon and to handle new lines of business.

Seniority level

• Not Applicable

Employment type

• Full-time

Job function

• Finance and Sales
• Industries: Insurance

Location: London, England, United Kingdom

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