CS-434-26-R - Facilities Supervisor

University of Kent; Canterbury; Hybrid; GBP 28,000 - 36,000; Full time

Benefits offered by this job

43 days leave per year (personal leave

Excellent pension scheme

Healthcare plan

Job summary

University of Kent is seeking a proactive Facilities Supervisor to lead a small team delivering essential facilities services across the Templeman Library and surrounding buildings. You will coordinate day-to-day activities, respond to facilities issues and help ensure high-quality student and staff experiences.

You will drive improvements, develop staff, and maintain safe, clean, accessible spaces while building strong links with Campus Services for a smooth, customer-focused service.

Qualifications

• A full UK driving licence (you will be required to drive university vehicles).
• The ability to suggest and deliver improvements including developing, interpreting and adapting working procedures.
• Strong ability to support and develop staff.
• Clear customer focus and commitment to delivering a high-quality service and improving the student experience.
• Highly organised with the ability to prioritise work and deliver to deadlines in a pressured environment.

Responsibilities

• Line managing and providing effective supervision, coordination and planning for the Facilities Management Coordinators to ensure a range of facilities services are covered throughout core and extended hours, seven days a week.
• Ensuring the customer experience is at the heart of the services provided by the team. Developing and upskilling the staff and seeking to continually improve the facilities services.
• Helping to ensure all areas of the library and surrounding buildings are safe, clean, accessible, operational, and user-friendly. Monitoring feedback, managing faults and issues and escalating as needed.
• Monitoring outstanding facilities requests, analysing information, and producing reports to highlight uncompleted work.

Skills

Line management

Staff development

Customer service

Organisation

Time management

Driving licence

Job description

On the 1 August 2026, The University of Greenwich and the University of Kent formed a pioneering new multi-university group called London and South- East (LASE) University Group. Should you join us, you will be employed by LASE but will work as part of the University of Kent academic division, contributing to its distinct strengths, community and identity while also being part of a wider group that brings together the scale, resilience and shared ambition of both universities. Through LASE we aim to deliver outstanding education, impactful research, and meaningful regional and global impact.

Are you a proactive and customer-focused supervisor who enjoys leading a team and creating safe, welcoming, and well-managed spaces for students, staff and visitors?

As Facilities Supervisor, you will lead a small team delivering essential facilities services across the Templeman Library and surrounding buildings. Acting as a key link between building users and Campus Services teams, you will help ensure some of the University’s highest-profile spaces operate smoothly and provide an excellent customer experience. You’ll coordinate day-to-day activities, respond to facilities issues, and develop your team, while continually looking for opportunities to improve the services we provide.

As Facilities Supervisor you can expect to be involved in:

• Line managing and providing effective supervision, coordination and planning for the Facilities Management Coordinators to ensure a range of facilities services are covered throughout core and extended hours, seven days a week.
• Ensuring the customer experience is at the heart of the services provided by the team. Developing and upskilling the staff and seeking to continually improve the facilities services.
• Helping to ensure all areas of the library and surrounding buildings are safe, clean, accessible, operational, and user-friendly. Monitoring feedback, managing faults and issues and escalating as needed.
• Monitoring outstanding facilities requests, analysing information, and producing reports to highlight uncompleted work.

What will you bring to the role?

• A full UK driving licence (you will be required to drive university vehicles)
• The ability to suggest and deliver improvements including developing, interpreting and adapting working procedures.
• Strong ability to support and develop staff.
• Clear customer focus and commitment to delivering a high-quality service and improving the student experience.
• Highly organised with the ability to prioritise work and deliver to deadlines in a pressured environment.

What we can offer in return:

As a member of our team, you can expect a friendly, open and collaborative working environment and support in your development and wellbeing. You'll enjoy a range of great staff benefits including:

• 43 days' leave per year (personal leave, bank holidays and additional days allocated for the Christmas period, pro rata for part-time staff)
• Excellent pension scheme with generous employer contributions
• Corporate employee-funded healthcare plan, in partnership with Benenden Health

For more information about what you can look forward to if you join us, visit our dedicated webpage: Working at Kent

We are ambitious for our people, our communities and the region we serve – join us in making the world a better place. Visit our website for more on who we are: http://www.kent.ac.uk/about/

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The University of Kent values diversity and equality at all levels.