Facilities Supervisor: Library & Campus Operations

University of Kent; Canterbury; Hybrid; GBP 28,000 - 36,000; Full time

Benefits offered by this job

43 days leave per year (personal leave

Excellent pension scheme

Healthcare plan

Job summary

University of Kent is seeking a proactive Facilities Supervisor to lead a small team delivering essential facilities services across the Templeman Library and surrounding buildings. You will coordinate day-to-day activities, respond to facilities issues and help ensure high-quality student and staff experiences.

You will drive improvements, develop staff, and maintain safe, clean, accessible spaces while building strong links with Campus Services for a smooth, customer-focused service.

Qualifications

• A full UK driving licence (you will be required to drive university vehicles).
• The ability to suggest and deliver improvements including developing, interpreting and adapting working procedures.
• Strong ability to support and develop staff.
• Clear customer focus and commitment to delivering a high-quality service and improving the student experience.
• Highly organised with the ability to prioritise work and deliver to deadlines in a pressured environment.

Responsibilities

• Line managing and providing effective supervision, coordination and planning for the Facilities Management Coordinators to ensure a range of facilities services are covered throughout core and extended hours, seven days a week.
• Ensuring the customer experience is at the heart of the services provided by the team. Developing and upskilling the staff and seeking to continually improve the facilities services.
• Helping to ensure all areas of the library and surrounding buildings are safe, clean, accessible, operational, and user-friendly. Monitoring feedback, managing faults and issues and escalating as needed.
• Monitoring outstanding facilities requests, analysing information, and producing reports to highlight uncompleted work.

Skills

Line management

Staff development

Customer service

Organisation

Time management

Driving licence

Job description

University of Kent is seeking a proactive Facilities Supervisor to lead a small team delivering essential facilities services across the Templeman Library and surrounding buildings. You will coordinate day-to-day activities, respond to facilities issues and help ensure high-quality student and staff experiences.

You will drive improvements, develop staff, and maintain safe, clean, accessible spaces while building strong links with Campus Services for a smooth, customer-focused service.