Faculty Education Officer

University of Greenwich; Greenwich; On-site; GBP 28,000 - 31,000; Full time

Job summary

University of Greenwich is seeking an experienced administrative officer to support teaching and learning activities at Greenwich Campus. You will work closely with programme leads to ensure smooth operations, handle student and staff queries, and contribute to high-quality front-of-house service.

The role requires strong organisational and IT skills, the ability to multi-task, and a commitment to delivering excellent student support in a busy university environment.

Qualifications

• Proven administrative experience in a large/complex organisation
• Strong communication skills and customer-service orientation
• Good IT skills and ability to multi-task in a busy office environment

Responsibilities

• Responding to student and staff queries
• Planning and supporting induction activities
• Processing grades and facilitating exams and award boards
• Maintaining accurate records, systems and reports
• Providing a welcoming and professional front-of-house experience through reception

Skills

Administrative experience

Communication skills

IT skills

Reception experience

Tools

Microsoft Office

Job description

Faculty of Education, Health and Human Sciences

Location: Greenwich Campus

Salary: £28,031 to £31,236plus £5476 London weighting

ContractType: Fixed Term- 31 July 2027

ReleaseDate: Monday 07 September 2026

ClosingDate: Monday 21 September 2026

InterviewDate: To be confirmed

Reference: 5599

On the 1 August 2026, the University of Greenwich and the University of Kent formed a pioneering new multi-university group called London and South-East (LASE) University Group.

Should you join us, you will be employed by LASE but will work as part of the University of Greenwich academic division, contributing to its distinct strengths, community and identity while also being part of a wider group that brings together the scale, resilience and shared ambition of both universities.

Through LASE we aim to deliver outstanding education, impactful research, and meaningful regional and global impact.

Our team plays a vital role in delivering high-quality administrative support for a wide range of teaching and learning activities. We work closely with programme and portfolio leads to ensure a smooth and efficient service for both staff and students.

Key responsibilities include:

• Responding to student and staff queries
• Planning and supporting induction activities
• Processing grades and facilitating exams and award boards
• Maintaining accurate records, systems, and reports
• Providing a welcoming and professional front-of-house experience through reception

We are committed to delivering excellent service and creating a positive experience for everyone we support. If you're passionate about education and enjoy working in a dynamic, student-focused environment, we’d love to hear from you.

Why choose us?

The University has been established for over 125 years and is an exciting and rewarding place to work. Situated on three beautiful campuses, the University boasts state-of-the-art facilities and an international student and staff community.

Awarded Gold in the 2023 Teaching Excellence Framework, the University has a growing reputation for teaching and learning, an attractive portfolio of academic programmes, and highly talented and motivated staff. We specialise in high quality, professional degrees at undergraduate and postgraduate levels.

Your profile

We are looking for someone with proven administrative experience, preferably in a large and complex organisation - ideally within higher education. The successful candidate will possess strong communication skills. You can quickly build strong and positive working relationships with administrative and academic colleagues. You have excellent organisational skills and can plan and prioritise a busy schedule of work in order to achieve objectives. You will have strong IT skills and enjoy multi-tasking. Comfortable with rapid change, you are happy to be part of a close-knit team with shared objectives. Your track record includes proven experience working in a reception or public facing role, experience of multi-tasking and prioritising work to meet deadlines and experience of working in a busy and professional office. Great problem solving and decision-making skills are crucial alongside accuracy and an eye for detail.

Employment Visa: Under the UK Government Points Based System scheme this role does not meet the criteria to be sponsored for a Skilled Worker Route application.

We are looking for people who can help us deliver our mission of transforming lives through inspired teaching and research, through our values.

We are committed to building a strong, diverse workforce that reflects the communities we serve.