Crowne Plaza - Food & Beverage Supervisor

Andras Hotels; Edenderry; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

Discounted Hotel Rates

Health Care Cash Plan

Enhanced Pension Scheme

Enhanced Maternity Pay

Cycle to work

Employee of the Month Award

Training and development programmes

Job summary

Andras Hotels is seeking a Food & Beverage Supervisor to lead on-shift service, uphold brand standards, and drive guest satisfaction within Crowne Plaza venues in Northern Ireland. You will supervise the F&B team, ensure safe, compliant operations, and collaborate with management to meet targets and deliver excellent service.

You will be part of a management team known for growth and care for staff, with a strong focus on hygiene, safety, and guest experience throughout the hotel outlets.

Qualifications

• Experience within a Food and Beverage role.
• Proven experience of supervising and directing others, while demonstrating a hands-on approach.
• Customer service experience.
• Ability to meet deadlines and work under pressure.
• Good communication and organisational skills.

Responsibilities

• As a F&B Supervisor, be the leader on shift during service.
• Ensure all areas of responsibility are run effectively in the absence of the Head of Department, in line with standards.
• Be aware of targets, understand how they fit within department goals, and strive to achieve them.
• Ensure the F&B team follows Crowne Plaza brand standards on a daily basis.
• Meet and greet guests, check requirements, and relay information to the team.
• Supervise service to maintain high guest satisfaction and safety standards.
• Comply with health and safety regulations and keep work areas tidy.

Skills

F&B supervision

Customer service

Team leadership

Communication

Education

5 GCSEs including Maths & English

Job description

Crowne Plaza - Food & Beverage Supervisor

About Us

Andras Hotels is Northern Ireland’s largest hotel group with nine hotels in Belfast, Coleraine and Portrush, two apartment complexes, a Café Bar and a Health Club and Spa. We are rapidly expanding our portfolio and we are dedicated to promoting tourism and hospitality across the country. We develop our people through our Andras Academy, the industry Wellbeing and Development Promise, and we are proud to be signed up to Green Tourism.

What is the job?

Our F&B outlets makes memories for our guest. The sights, sounds, scents and, importantly, service. As a F&B Supervisor you will partake in the running of function bars and working closely with the Conference and Banqueting Department. You will maintain consistent standards of service, ensuring guest satisfaction whilst creating a working environment that supports the brand standards of Crowne Plaza, and hotel targets.

You will play a crucial part in the day-to-day running of the Food and Beverage operations – working as part of the Management Team, making sure the F&B outlets run smoothly. You will make sure you and your team maintain the highest standards of cleanliness, safety and compliance with hygiene regulations at all times.

Hours

40 hours

What we offer:

• Discounted Hotel Rates across ‘000’s of hotels worldwide for employees and for family and friends
• Health Care Cash Plan
• Diamond membership of Kingsbridge Hospital Group
• Enhanced Pension Scheme
• Enhanced Maternity Pay
• Enhanced Paternity Pay
• Cycle to work
• Recruit a friend scheme
• Employee Appreciation and Social Events
• Employee of the Month Award
• £20 for completion of FLOW training
• Increased Annual leave with service
• Discount at Bodyscape – Employee rate and family and friend rate
• Cyrospa discount rate at Bodyscape
• Discount at Puregym
• Communication and advice on Health and Wellbeing
• Andras Academy – Training and Development Programmes and progression opportunities within the Andras Hotels Group
• Work for globally renowned Hotel Brands
• Reward Club Incentive Scheme
• Hotel Incentive scheme
• Employee Assistance Programme (EAP) & Wellbeing App
• Perks & Discounts – access to perks and discounts on travels, shopping and much more

About the role

Your day to day

• As a F&B Supervisor, be the leader on shift during service

• Ensure all areas of responsibility are run effectively in the absence of the Head of Department, in line with standards and that the department is adequately resourced in line with business requirements

• Be aware of your targets and objectives, understand how these fit within the department targets, and ensure you achieve your targets and objectives

• Have full awareness of Crowne Plaza brand standards and your role as Supervisor in ensuring the F&B team follow through on these standards on a daily basis

• Be present to meet and greet customers, checking requirements and passing on relevant information

• Check and monitor that all beverages and food items are prepared and served according to company standards and within regulations – maintaining customer service at all times

• Have full product knowledge of the facilities offered at the hotel

• Supervise staff on your shifts to ensure a consistently high service delivery and guest satisfaction

• Awareness of guest satisfaction scores and the measures put in place to meet department quality targets and objectives

• Be confident with people, be able to sell, and able to deal with any guest complaints/issues in a timely and efficient manner

• Health and Safety management – comply with company procedures and Safety Risk Audits

• Keep staff / work areas tidy, safe and report any hazard, accident, loss or damage to management and observe all requirements under health and safety legislation.

How do I deliver this?

We genuinely care about people, and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all Crowne Plaza hotels.

Crowne Plaza hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.

• True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests

• True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay

• True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs

• True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner

There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

We are an Equal Opportunities employer and welcome applications from everyone. We are happy to discuss any reasonable adjustments that candidates may need during the recruitment process. Please contact us to discuss this further.

About the company

We are a leading property development and hospitality company, established in 1981 and based in Belfast, Northern Ireland. We are the city's largest hotel group approaching 1000 bedrooms in the city.

Required Criteria

• Experience within a Food and Beverage role
• Proven experience of supervising and directing others, while demonstrating a hands-on approach
• Customer service experience
• Ability to meet deadlines, and work under pressure with the ability to motivate others within the Food and Beverage Team
• Good communication and organisational skills.

Desired Criteria

• Experience within the hospitality industry as a supervisor
• 5 GCSEs at Grade C and above to include Maths and English or equivalent qualification.