Crowne Plaza - Housekeeping Team Member

Andras House Ltd; Edenderry; Sur place; GBP 12 000 - 14 000; Temps partiel

Avantages offerts par ce poste

Discounted rates

Health plan

Pension scheme

Maternity pay

Paternity pay

Cycle to work

Recruit a friend

Staff events

Annual leave

Perks & discounts

Training & development

Career progression

Employee assistance

Résumé du poste

Andras Hotels is seeking a Housekeeping Team Member for Crowne Plaza in Belfast. You will help ensure bedrooms and public areas meet brand standards, with a focus on guest comfort and quick response to requests.

This 20-hour-per-week role suits reliable team players who value good presentation. You’ll work closely with the housekeeping team, follow safety procedures, manage supplies, and support deep cleaning and turndown duties.

Qualifications

• Candidates must be able to work as part of a team.
• Excellent attention to detail for room standards.
• Good time management and flexibility with hours.
• Clear spoken and understood English.
• Ability to follow instructions and procedures.

Responsabilités

• Prepare and maintain rooms to meet brand standards.
• Assist guests with requests such as toiletries.
• Report issues to supervisor and log repairs.
• Keep supplies organised and minimise waste.
• Support with deep cleaning and turndown duties.
• Attend relevant training sessions.

Connaissances

Teamwork

Independence

Attention to detail

Time management

Communication

English proficiency

Description du poste

Crowne Plaza - Housekeeping Team Member

About Us

Andras Hotels is Northern Ireland’s largest hotel group with nine hotels in Belfast, Coleraine and Portrush, two apartment complexes, a Café Bar and a Health Club and Spa. We are rapidly expanding our portfolio and we are dedicated to promoting tourism and hospitality across the country. We develop our people through our Andras Academy, the industry Wellbeing and Development Promise, and we are proud to be signed up to Green Tourism.

What is the job?

As a Housekeeping Team Member – you’ll make sure our rooms and suites are always ‘fresh and welcoming’ for our guests after a busy day at work – creating a haven for them to escape and relax in - or get a bit of last minute work done.

Hours

20 hours

What we offer

• Discounted Hotel Rates across ‘000’s of hotels worldwide for employees and for family and friends
• Health Care Cash Plan
• Diamond membership of Kingsbridge Hospital Group
• Enhanced Pension Scheme
• Enhanced Maternity Pay
• Enhanced Paternity Pay
• Cycle to work
• Recruit a friend scheme
• Employee Appreciation and Social Events
• Employee of the Month Award
• £20 for completion of FLOW training
• Increased Annual leave with service
• Discount at Bodyscape – Employee rate and family and friend rate
• Cyrospa discount rate at Bodyscape
• Discount at Puregym
• Communication and advice on Health and Wellbeing
• Andras Academy – Training and Development Programmes and progression opportunities within the Andras Hotels Group
• Work for globally renowned Hotel Brands
• Reward Club Incentive Scheme
• Hotel Incentive scheme
• Employee Assistance Programme (EAP) & Wellbeing App
• Perks & Discounts – access to perks and discounts on travels, shopping and much more

About the role

Your day to day

• You’ll make sure our rooms are always at their best - we have standards - but it’s down to you to make that room special and memorable for guests
• Help guests - you’ll be happy to help if someone needs a toothbrush or directions for example
• Keep your supervisor updated on room service progress and alert them to any repairs needed
• Safety aware – follow our established safety procedures at all times - and wear protective equipment when needed
• Be organised - keep on top of supplies and amenities and always try to minimise waste
• Reunite items with owners – and log any lost and found property
• Look smart – wear your uniform and name badge with pride
• Other ad-hoc duties – unexpected moments when we have to pull together to get a task done
• Monitor and control supplies and amenities, and minimise waste within all areas of housekeeping
• Report, hand in, and/or log all lost and found items according to departmental procedures
• Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service
• Assist with deep cleaning projects
• Assist turndown duties
• Assist with other duties as assigned
• Attend all relevant departmental / hotel / company training

How do I deliver this?

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all Crowne Plaza hotels.

Crowne Plaza hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.

• True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests
• True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
• True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
• True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner.

There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

We are an Equal Opportunities employer and welcome applications from everyone. We are happy to discuss any reasonable adjustments that candidates may need during the recruitment process.

About the company

We are a leading property development and hospitality company, established in 1981 and based in Belfast, Northern Ireland. We are the city's largest hotel group approaching 1000 bedrooms in the city.

Required Criteria

• Ability to work within a Team and also independently
• High standards of Attention to Detail
• Strong Time Management skills and flexible with regards to working hours
• Ability to communicate and follow instruction
• Must have a clear understanding of speaking and understanding English.

Desired Criteria

• Experience within a Housekeeping Role or Cleaning role
• Experience within the Hospitality, care provider or retail sectors.