Cross-Border Logistics Manager

JD.COM; Milton Keynes; On-site; GBP 45,000 - 65,000; Full time

Job summary

JD.COM is seeking a seasoned professional in Milton Keynes to manage cross-border customs operations, ensuring forecast data accuracy and compliance across documents. The role emphasizes proactive exception handling and collaboration with forwarders, brokers, and customers.

The ideal candidate will bring 5+ years in logistics or cross-border work, fluent Chinese and English, and a track record in process improvement to reduce delays and improve overall service levels.

Qualifications

• 5+ years of industry experience in logistics or cross-border customs.
• 3+ years in a similar role.
• Bachelor's degree or above.
• Fluent in Chinese and English.
• Strong in risk identification, multi-party coordination and root cause analysis.

Responsibilities

• Forecast cross-border cargo data entry and verification.
• Review customs documents for completeness and compliance.
• Monitor real-time customs clearance progress and escalate exceptions.
• Lead handling of customs exceptions and coordinate with forwarders and customers.
• Drive SOP optimization to reduce exceptions and repeat complaints.

Skills

Cross-border operations

Customs documentation

Risk analysis

Multi-party coordination

Process optimization

Education

Bachelor's degree

Job description

• Forecast Receipt & Entry: Receive, verify and enter cross-border cargo forecast information into the system; ensure key data (product name, quantity, value, shipper/consignee) is accurate and complete.
• Document Review & Follow-up: Review customs documents (commercial invoice, packing list, customs declaration, certificate of origin) for completeness, compliance and consistency; follow up on missing or abnormal documents to reduce customs delay risks.
• Customs Clearance Tracking: Monitor customs clearance progress in real time, record milestone timelines, identify exceptions (delays, inspection, detention) and escalat
• Exception Alert & Coordination: Lead handling of customs exceptions, cargo damage/loss and last-mile delivery failures; coordinate with forwarders, customs brokers, carriers and customer service for quick closure.
• Quality Improvement & Process Optimization: Conduct root cause analysis based on exception data and complaints; identify quality risks in cross-border operations, drive SOP optimization and standardization to reduce exception and repeat-complaint rates.

About You

• Industry Experience: 5+ years
• Role Experience: 3+ years
• Education: Bachelor's degree or above
• Language: Fluent in both Chinese and English
• Professional Skills: Capable in cross-border customs operations and document review; familiar with full-chain cross-border logistics processes and customs documentation requirements; experience in logistics exception handling, quality improvement or process optimization projects preferred; strong risk identification, multi-party coordination and root cause analysis skills.
• Applications are welcome from candidates across Europe.