Cross-Border Logistics Lead — Compliance & Optimization

JD.COM; Milton Keynes; On-site; GBP 45,000 - 65,000; Full time

Job summary

JD.COM is seeking a seasoned professional in Milton Keynes to manage cross-border customs operations, ensuring forecast data accuracy and compliance across documents. The role emphasizes proactive exception handling and collaboration with forwarders, brokers, and customers.

The ideal candidate will bring 5+ years in logistics or cross-border work, fluent Chinese and English, and a track record in process improvement to reduce delays and improve overall service levels.

Qualifications

• 5+ years of industry experience in logistics or cross-border customs.
• 3+ years in a similar role.
• Bachelor's degree or above.
• Fluent in Chinese and English.
• Strong in risk identification, multi-party coordination and root cause analysis.

Responsibilities

• Forecast cross-border cargo data entry and verification.
• Review customs documents for completeness and compliance.
• Monitor real-time customs clearance progress and escalate exceptions.
• Lead handling of customs exceptions and coordinate with forwarders and customers.
• Drive SOP optimization to reduce exceptions and repeat complaints.

Skills

Cross-border operations

Customs documentation

Risk analysis

Multi-party coordination

Process optimization

Education

Bachelor's degree

Job description

JD.COM is seeking a seasoned professional in Milton Keynes to manage cross-border customs operations, ensuring forecast data accuracy and compliance across documents. The role emphasizes proactive exception handling and collaboration with forwarders, brokers, and customers.

The ideal candidate will bring 5+ years in logistics or cross-border work, fluent Chinese and English, and a track record in process improvement to reduce delays and improve overall service levels.