CRO Digital Experience Lead – Multi-Brand eCommerce

Harnham; Reading; Hybrid; GBP 70,000 - 100,000; Full time

Benefits offered by this job

Opportunity to shape and own the CRO strategy

Collaborative, data-driven culture

Work on multiple high-traffic websites

Job summary

A leading UK retailer based in Theale is looking for a Senior Recruitment Consultant to lead and drive the company's CRO strategy. You will optimize website performance and enhance the customer experience while collaborating with diverse teams. The ideal candidate has proven experience in CRO, is proficient with tools like FullStory and Hotjar, and has strong stakeholder management skills. This role offers a unique opportunity to shape a critical area of the business in an innovative team environment.

Qualifications

• Proven experience in CRO and digital experience optimisation.
• Proficient with tools such as FullStory, Hotjar, or similar.
• Comfortable working with data to inform decisions.

Responsibilities

• Owning and driving the CRO strategy across multiple brand websites and apps.
• Analysing user behaviour to identify pain points and opportunities for optimisation.
• Collaborating with UX/UI, SEO, and development teams.

Skills

CRO and digital experience optimisation

FullStory

Hotjar

Stakeholder management

Communication skills

Job description

A leading UK retailer based in Theale is looking for a Senior Recruitment Consultant to lead and drive the company's CRO strategy. You will optimize website performance and enhance the customer experience while collaborating with diverse teams. The ideal candidate has proven experience in CRO, is proficient with tools like FullStory and Hotjar, and has strong stakeholder management skills. This role offers a unique opportunity to shape a critical area of the business in an innovative team environment.