CRM Support - Temp for Peak Season

Retail Human Resources plc; Greater London; Hybrid; GBP 26,000 - 36,000; Full time

Job summary

Retail Human Resources plc is seeking a CRM Support professional to work with a global fashion brand during a busy peak trading period. The role is based in London with a hybrid pattern and an ASAP start, reporting to the CRM Manager.

You will support day-to-day CRM activity across online and physical stores, collaborating with the eCommerce, digital and retail teams to ensure campaigns are delivered effectively and aligned with trading priorities.

Qualifications

• Experience in CRM, eCommerce or digital retail environments.
• Strong understanding of fashion and retail.
• Knowledge of Google Analytics and digital platforms.

Responsibilities

• Support day-to-day CRM activity and campaign delivery.
• Collaborate with eCommerce, digital and retail teams to align with trading priorities.
• Support activity across online and physical stores and map the customer journey.
• Coordinate CRM campaigns, communications and customer activity.
• Use reporting to measure performance and derive insights.
• Ensure CRM activity is implemented across internal systems and platforms.
• Provide data, reporting and administrative support within CRM.

Skills

CRM

Google Analytics

Stakeholder management

eCommerce

Tools

Google Analytics

CRM platform

Job description

CRM Support - Peak Season

Location: London
Working Pattern: Hybrid
Start: ASAP
Duration: Ongoing
Reporting to: CRM Manager

We're working with a global fashion brand looking for a CRM Support professional to join their team during a busy peak trading period, with the opportunity to continue on an ongoing basis.

This is a great opportunity for someone with a genuine understanding of fashion, digital retail and eCommerce, who is comfortable working in a fast-paced, commercially focused environment.

The Role

Working as part of the eCommerce team and reporting directly into the CRM Manager, you'll provide day-to-day CRM support across a busy trading period, working closely with both the digital team and the wider store estate.

You’ll play an important role in supporting CRM activity and ensuring customer communications and campaigns are delivered effectively across the business.

Key Responsibilities

• Supporting the CRM Manager with day-to-day CRM activity and campaign delivery.
• Working closely with the eCommerce, digital and retail teams, ensuring CRM activity aligns with wider trading priorities.
• Supporting activity across both online and physical stores, maintaining an understanding of the customer journey across channels.
• Helping manage and coordinate CRM campaigns, communications and customer activity.
• Using reporting and analytics to support campaign performance and identify insights.
• Working with internal systems and platforms to ensure CRM activity is accurately implemented.
• Supporting data, reporting and administrative requirements within the CRM function.
• Collaborating with internal stakeholders across the wider global business.

About You

We're looking for someone who:

• Has experience within CRM, eCommerce, digital retail or a similar environment.
• Has a strong understanding of the fashion and retail landscape.
• Understands how digital and physical retail work together and the importance of the customer journey across channels.
• Is comfortable working within an eCommerce team while collaborating closely with stores and wider retail functions.
• Has good working knowledge of Google Analytics and Google's business/digital platforms.
• Is confident learning and navigating internal systems and platforms.
• Is highly organised, detail-oriented and comfortable managing multiple priorities.
• Can work at pace in a fast-moving, peak trading environment.
• Has strong communication and stakeholder management skills.

The Opportunity

This is an excellent opportunity to join a recognised global fashion brand at a particularly busy and exciting time of year, working alongside an experienced CRM and eCommerce team.

Immediate availability is highly desirable.