CRM Solutions Architect — Dynamics & Data Transformation

Harnham; England; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading organisation within the entertainment sector is seeking a Solutions Architect in North West London. The ideal candidate will define CRM solution designs, lead system replacements, and liaise with both internal and external partners. Essential skills include strong CRM experience, particularly in Microsoft Dynamics, and proven stakeholder communication. This full-time role requires 5–10 years of relevant experience.

Qualifications

• 5–10 years’ experience in Solution Architecture.
• Strong CRM experience, specifically in Microsoft Dynamics CRM.
• Excellent stakeholder and communication skills required.

Responsibilities

• Define and oversee solution design for CRM and marketing technology platforms.
• Lead the CRM replacement and integration of new systems.
• Liaise with internal stakeholders and external implementation partners.

Skills

Solution Architecture

CRM experience (Microsoft Dynamics CRM)

Stakeholder and communication skills

Experience with external delivery partners

Tools

Customer Data Platforms (CDP)

Marketing automation tools (e.g. Emarsys)

Job description

A leading organisation within the entertainment sector is seeking a Solutions Architect in North West London. The ideal candidate will define CRM solution designs, lead system replacements, and liaise with both internal and external partners. Essential skills include strong CRM experience, particularly in Microsoft Dynamics, and proven stakeholder communication. This full-time role requires 5–10 years of relevant experience.