Microsoft Dynamics 365 CRM Solution Architect

Cognizant; Greater London; Hybrid; GBP 90,000 - 130,000; Full time

Job summary

Cognizant is seeking a Microsoft Dynamics 365 CRM Solution Architect to design and deliver enterprise-grade Dynamics 365 CE solutions. This hybrid role involves working with clients, BAs, and SMEs to architect, design, and implement solutions using Dynamics 365 CE, Power Platform, and related Microsoft technologies.

The role requires senior experience with the Microsoft stack, strong architectural leadership, and ability to guide offshore/onsite delivery models.

Qualifications

• Must have senior experience in Microsoft stack with strong Dynamics 365 CE exposure.
• Experience delivering full life cycle implementations across Dynamics CRM/365 CE versions.
• Ability to guide Dynamics Developers and SMEs and produce high level solution architectures.

Responsibilities

• Advise customers on the fit of Microsoft Dynamics to their environment and needs.
• Lead architecture and technical design of Dynamics 365 CE Sales, Service and Marketing, Power Platform and Field Services.
• Interface with BAs, end-users and functional leads to ensure architecture meets needs including third party integrations.
• Guide the dynamics functional/technical teams on the project.
• Support Delivery Lead in planning delivery and implementation.

Skills

Microsoft Dynamics 365 CE

Architecture design

Client facing communication

Data integration

Pre-Sales demonstrations

Education

Degree or equivalent

TOGAF certified ideally

Agile certification

MB-210 Dynamics 365 CE/CRM

Tools

SSRS

FetchXML

WCF/ Web API

MVC

Entity Framework

Job description

Microsoft Dynamics 365 CRM Solution Architect

Hybrid role with occasional visits to client sites in London - pending on your home-based location - whichever one is closer. Expected travel around twice per week.

Job Summary

The ideal candidate will be an ambitious and enthusiastic consultant who will nurture needs and deliver Microsoft Business Applications solutions for existing and prospective clients. Working with the Business Analysis practice and client teams to design, build, oversee, and implement solutions using the Power Platform and Dynamics 365 customer engagement first-party applications.

What will the Microsoft Dynamics 365 Solution Architect be doing day-to-day?

• Advising customers on the fit of Microsoft Dynamics to their environment, infrastructure, functional and non-functional needs, and their compliance requirements
• Leading the architecture and technical design of Dynamics 365 CE Sales, Service and Marketing solutions, Power Platform and Field Services
• Interface with BAs, SME end-users and functional leads to ensure architecture and design meets their needs including integration with third party systems
• Guiding the design of the Dynamics functional and technical teams on the project
• Supporting the Delivery Lead planning delivery of solutions and their implementation

What type of experience does the Dynamics 365 CE Solution Architect need to be successful in this role?

• Must have over Senior experience in Microsoft stack with strong experience working as a Technical Consultant or Architect in Microsoft Dynamics 365 CE (CRM) with successful implementation experience on complex Field Service and Customer Service engagements.
• Strong understanding of Microsoft Dynamics 365 CE and experience of working on full life cycle implementations across multiple versions of Dynamics CRM/365 CE (4.0, 2011, 2013, 2016, 365)
• Lead the design of solutions with BAs, SME end-users and Dynamics 365 Functional Lead to understand customers environment and advise on fit of Dynamics to their needs including integration with third party systems.
• Able to guide work of the Dynamics Developers, and product SMEs on the project
• Able to write high level solution architecture and detailed Technical Design documentation
• Experienced in data integration and data migration
• Experience with onsite/offshore delivery models
• Experience with defined frameworks (MVC, Entity Framework and Enterprise Library)
• Strong client facing communication skills
• Experienced providing Pre-Sales demonstrations.

Technically experienced in:

• SQL Server 2008 or above with custom report experience through SQL Server Reporting Services (SSRS) and FetchXML
• .NET Framework Version 4.5 or above including strong WCF\ Web API experience
• Knowledge of Web development, HTML, CSS, JSON, XML, Javascript and SQL
• C# and OOPS concepts

Good to have experience and knowledge of

• Microsoft Azure
• Power Apps and Portal
• Field Services
• Customer Insight

What education and certification credentials are needed for this role?

• Educated to degree level or equivalent
• TOGAF certified ideally
• Certified in an Agile methodology
• Microsoft Dynamics 365 CE/CRM certification (preferably Dynamics 365 Customer Service and Sales - MB-210) is highly desirable