Customer Solutions Architect

Harnham; England; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading organisation within the entertainment sector is seeking a Solutions Architect in North West London. The ideal candidate will define CRM solution designs, lead system replacements, and liaise with both internal and external partners. Essential skills include strong CRM experience, particularly in Microsoft Dynamics, and proven stakeholder communication. This full-time role requires 5–10 years of relevant experience.

Qualifications

• 5–10 years’ experience in Solution Architecture.
• Strong CRM experience, specifically in Microsoft Dynamics CRM.
• Excellent stakeholder and communication skills required.

Responsibilities

• Define and oversee solution design for CRM and marketing technology platforms.
• Lead the CRM replacement and integration of new systems.
• Liaise with internal stakeholders and external implementation partners.

Skills

Solution Architecture

CRM experience (Microsoft Dynamics CRM)

Stakeholder and communication skills

Experience with external delivery partners

Tools

Customer Data Platforms (CDP)

Marketing automation tools (e.g. Emarsys)

Job description

Recruit | Business Intelligence (UK)

Solutions Architect (Customer/CRM)

Location: North West London

Working Model: 2 days a week

About the company/role

A leading organisation within the entertainment, media and sport sector is undergoing a major digital transformation to modernise its systems and deliver a more enterprise-wide approach.

This role sits within their technology division and focuses on the CRM replacement programme, which aims to improve customer engagement, data insight, and marketing effectiveness across the organisation.

Role and responsibilities

• Define and oversee solution design for CRM and marketing technology platforms
• Lead the CRM replacement and integration of new systems
• Liaise with internal stakeholders and external implementation partners
• Ensure smooth data migration between legacy and new CRM systems
• Translate business needs into scalable technical solutions

Skills and experience

Required:

• 5–10 years’ experience in Solution Architecture
• Strong CRM experience (Microsoft Dynamics CRM)
• Excellent stakeholder and communication skills
• Experience working with external delivery partners

Nice to have:

• Experience with Customer Data Platforms (CDP)
• Exposure to marketing automation tools (e.g. Emarsys or similar)
• Background in large-scale digital transformation projects

Please note - this role cannot offer sponsorship at any given time. For example, a graduate or postgraduate visa would be invalid, as it expires and sponsorship would then be required.

Apply below!

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Engineering and Information Technology

Industries

Entertainment Providers