CRM Senior Account Manager

Major Players | B Corp™; City Of London; Hybrid; GBP 40,000 - 45,000; Full time

Job summary

An innovative marketing agency is seeking a dynamic CRM Senior Account Manager to lead impactful campaigns and foster exceptional client relationships. This role emphasizes leveraging data insights to drive client success and contribute to a culture of continuous improvement. Ideal candidates will have a passion for hospitality and retail, along with a strategic mindset in CRM. Join a vibrant team that values fresh ideas and empowers you to challenge the status quo. If you’re ready to make a significant impact in a fast-paced environment, this opportunity is for you!

Benefits

Professional coaching

Birthday day off

Regular rewards and recognition

Access to several London workspaces

Qualifications

• 2-3 years experience in a digital/CRM agency.
• Proven client management and project management experience.

Responsibilities

• Lead end-to-end campaigns leveraging data insights.
• Cultivate strong client relationships through proactive communication.
• Drive innovation by implementing new strategies.

Skills

CRM Management

Client Management

Project Management

Data Analysis

Communication Skills

Tools

Bloomreach CRM

Job description

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Major Players | B Corp provided pay range

This range is provided by Major Players | B Corp. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Major Players are partnering with a dynamic and rapidly growing marketing agency to recruit for a CRM Senior Account Manager.

Role overview:

• End-to-end campaign leadership: Leverage data insights (with dedicated data science support) to understand performance, pinpoint key opportunities, and brief in impactful campaigns that drive significant value for clients.
• Exceptional client partnerships: Cultivate strong, lasting relationships through proactive communication and a genuine commitment to client success.
• Drive innovation: Contribute to a culture of continuous improvement by identifying and championing new ways to translate data intelligence into tangible client results. You'll be empowered to test and implement innovative strategies.
• At least 2-3 years experience working in a digital/CRM agency.
• A CRM specialist.
• Excellent communicator with proven client management and project management experience.
• Ideally you will have worked on Bloomreach CRM system previously.
• Previous experience working with hospitality and lifestyle clients would be advantageous.

What kind of person will excel?

• A maverick thinker & doer: Someone who brings fresh ideas to the table and isn't afraid to challenge the status quo in CRM.
• A passionate industry enthusiast: Ideally with an interest in hospitality, retail, and digital marketing, eager to grow within a dynamic business.
• Strategic with CRM acumen: Someone who can blend innovative thinking with practical CRM knowledge and experience.

Salary & benefits:

• £40-45,000 depending on experience
• Professional coaching with in-house team coach
• Birthday day off
• Regular rewards and recognition
• Access to several London workspaces

Office location & work policy:

• Central London office - hybrid working - 1 day per week in office (with option to do more but flexibility if you need it!)

If you would like a confidential chat about this role, please get in contact with me: [e-mail] - please note due to the volume of applications, I am only able to speak to candidates that meet the requirements of this role.

Major Players are the UK's leading digital, marketing, and creative talent agency, and over the last 30 years we've consistently championed our people and communities. As a proud B Corp, we are committed to improving diversity, equity and inclusion within the industries we service, creating impactful and sustainable change for our partners, candidates and employees.

We offer equal opportunities to all candidates regardless of race, religion, gender, sexuality, disability, age, and other protected status as required by applicable law. For further information about our DE&I commitments, please visit: www.majorplayers.co.uk/diversity-equity-inclusion/

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Marketing

• Industries

  Marketing Services

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