CRM Product Lead — Dynamics 365 & Migration (6mo)

Hansen Technologies; Slough; On-site; GBP 60,000 - 90,000; Full time

Job summary

Hansen Technologies is hiring a CRM Product Owner to own and optimise Microsoft Dynamics 365 for its Energy & Utilities business. The role leads the Market to Dynamics 365 Customer Insights Journeys migration, ensures campaign continuity, and enhances forecasting and reporting across regions.

Initial six-month engagement with potential extension or permanent conversion, based in our London HQ. You will collaborate with Marketing, Sales, IT, and partners to drive CRM value, roadmap evolution, and

Qualifications

• Proven experience owning and optimising CRM and marketing automation platforms.
• Experience delivering CRM implementations, migrations, and business-critical system enhancements.
• Experience managing product backlogs, prioritising competing requirements, and driving platform adoption.
• Solid understanding of sales processes, pipeline management, forecasting, lead scoring, and marketing campaign execution.
• Knowledge of CRM data management, integrations, reporting, and dashboard development.
• Ability to work cross-functionally with Sales, Marketing, IT, Finance, and external partners to deliver successful outcomes.

Responsibilities

• Own and manage Microsoft Dynamics 365 as the CRM platform for Hansen's Energy & Utilities business.
• Lead the migration from Market to Dynamics 365 Customer Insights Journeys, ensuring seamless campaign execution, lead management, reporting, and data continuity.
• Partner with Marketing, Sales, IT, Microsoft, and external implementation partners to deliver CRM and marketing automation enhancements.
• Prioritise and manage the Dynamics 365 product roadmap, driving the evolution of the platform beyond its initial MVP deployment.
• Improve sales forecasting, win probability modelling, and commercial processes to support consistent reporting across regions.
• Act as the key CRM stakeholder within the business, ensuring the platform delivers value to users and supports strategic growth initiatives.
• Initially you will report to the EVP Growth & GTM, with the role transitioning into the Revenue Operations function as it evolves.

Skills

CRM ownership

CRM migrations

Product backlog management

Sales process knowledge

CRM data management

Cross-functional collaboration

Stakeholder management

Communication

Tools

Microsoft Dynamics 365

Market

Job description

Hansen Technologies is hiring a CRM Product Owner to own and optimise Microsoft Dynamics 365 for its Energy & Utilities business. The role leads the Market to Dynamics 365 Customer Insights Journeys migration, ensures campaign continuity, and enhances forecasting and reporting across regions.

Initial six-month engagement with potential extension or permanent conversion, based in our London HQ. You will collaborate with Marketing, Sales, IT, and partners to drive CRM value, roadmap evolution, and