CRM Operations Manager

Amtivo Group; Kings Hill; On-site; GBP 65,000 - 90,000; Full time

Job summary

Amtivo Group is seeking a hands-on CRM Operations Manager to own and optimise HubSpot across the group. This remote role with occasional travel to Kings Hill, Kent offers the opportunity to improve processes, maintain data quality and drive scalable HubSpot solutions that support commercial growth.

You will collaborate with Sales, Marketing, Account Management, Finance and Revenue Operations to manage day-to-day HubSpot activities, deliver training, dashboards and reports, and champion CRM best

Qualifications

• Proven experience administering and optimising HubSpot CRM within a B2B environment.
• Strong knowledge of CRM administration, automation and data management.
• Experience managing CRM integrations and system enhancements.
• Excellent analytical and problem-solving skills.
• Strong communication and stakeholder management abilities.
• A passion for improving processes and helping teams get the most from CRM technology.

Responsibilities

• Own and maintain HubSpot configuration, workflows, pipelines, properties and permissions.
• Drive CRM optimisation, automation and process improvements.
• Monitor and improve data quality, governance and reporting.
• Support and maintain CRM integrations with business systems.
• Deliver user training, onboarding and ongoing support.
• Create and maintain dashboards and reports to support operational performance.
• Support CRM migrations and the onboarding of newly acquired businesses.
• Act as the internal HubSpot expert and champion best practice across the organisation.

Skills

HubSpot administration

CRM automation

Data management

Integrations

Analytics

Stakeholder management

Process improvement

Tools

HubSpot

Job description

Remote with occasional travel to Kings Hill, Kent

Reporting to: Head of Revenue Operations

About the Role

We're looking for a hands on CRM Operations Manager to own and optimise HubSpot across the Amtivo Group. This is a fantastic opportunity for an experienced CRM professional who enjoys improving processes, maintaining data quality, driving user adoption and delivering scalable solutions that support commercial growth.

Working closely with Sales, Marketing, Account Management, Finance and Revenue Operations teams, you'll be responsible for the day-to-day management of HubSpot, ensuring it remains accurate, efficient and aligned to business needs.

Key Responsibilities

• Own and maintain HubSpot configuration, workflows, pipelines, properties and permissions.
• Drive CRM optimisation, automation and process improvements.
• Monitor and improve data quality, governance and reporting.
• Support and maintain CRM integrations with business systems.
• Deliver user training, onboarding and ongoing support.
• Create and maintain dashboards and reports to support operational performance.
• Support CRM migrations and the onboarding of newly acquired businesses.
• Act as the internal HubSpot expert and champion best practice across the organisation.

About You

You'll have:

• Proven experience administering and optimising HubSpot CRM within a B2B environment.
• Strong knowledge of CRM administration, automation and data management.
• Experience managing CRM integrations and system enhancements.
• Excellent analytical and problem-solving skills.
• Strong communication and stakeholder management abilities.
• A passion for improving processes and helping teams get the most from CRM technology.

Why Join Us?

This is an exciting opportunity to play a key role in a growing international business where data, systems and operational excellence are central to our success. You'll have the chance to shape our CRM strategy, drive meaningful improvements and support growth across the Group.

Please note: Amtivo does not accept unsolicited CVs from external agencies. All recruitment is managed by our internal Talent Team.

At Amtivo, we are dedicated to fostering a diverse, equitable, and inclusive environment where authenticity thrives. We believe that true collaboration stems from valuing every individual’s unique perspective and experience. Our commitment to agility empowers us to adapt and innovate, driving superior performance. Upholding the highest standards of integrity, we strive to create a workplace where everyone feels respected, valued, and inspired to contribute their best.

Amtivo Group is an Equal Opportunities Employer. We provide equal employment opportunities regardless of ethnic origin, gender, nationality, religion, physical ability, sexual orientation, marital status, parental status, or medical history.