CRM Manager

3Search; United Kingdom; Remote; GBP 50,000 - 60,000; Full time

Benefits offered by this job

Equity options

Work flexibility

Collaborative team environment

Job summary

A fast-growing D2C subscription brand in the UK is seeking a talented CRM Manager to enhance lifecycle marketing. This fully remote position offers a base salary of £50k–£60k, plus equity options. You'll lead initiatives that optimize customer retention, utilizing tools like Klaviyo. Join a passionate team that values customer experience and innovation in a thriving environment. This role is ideal for someone who is proactive and data-driven, ready to make a significant impact on the brand's growth.

Qualifications

• Hands-on experience with Klaviyo in a D2C environment.
• A proven track record in scaling lifecycle marketing.
• Strong skills in data analysis and customer segmentation.

Responsibilities

• Design, test, and optimize automated email/SMS journeys.
• Launch high-performing weekly campaigns for retention.
• Own churn analytics to reduce cancellation rates.

Skills

Klaviyo experience

Data analysis

Segmentation skills

Proactive mindset

Job description

CRM Manager

Our client is a fast-growing D2C subscription brand shaking up how premium coffee and matcha are enjoyed at home. With an energetic UK customer base and strong recurring revenue, they're entering an exciting phase of growth and seeking a data‑savvy CRM Manager to take lifecycle marketing to the next level. If you’re passionate about retention, automation, and delivering delight at every customer touchpoint, this could be your next big move.

Responsibilities

• Design, test, and optimise automated email/SMS journeys via Klaviyo
• Launch high‑performing weekly campaigns that drive conversion and retention
• Own churn analytics and use insights to reduce cancellation rates
• Collaborate with Creative, Product, and Growth teams to align messaging across the funnel
• Contribute to brand storytelling with customer‑focused content and experiences

Qualifications

• Proven hands‑on experience with Klaviyo in a D2C environment
• A track record of scaling lifecycle marketing, ideally in subscription‑based consumables
• Strong data analysis and segmentation skills
• Confidence to lead CRM strategy and take full ownership of results
• Curiosity and initiative – you’re proactive, not reactive

Benefits

• £50k–£60k base salary plus equity options
• Fully remote role – collaborate from anywhere in the UK
• Huge influence on the growth of a breakout subscription brand
• Work with a passionate team obsessed with great product and CX
• Freedom to test new ideas in a fast‑moving environment

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Marketing

Industries

Retail