CRM Manager

Rise Resourcing; Greater London; Sur place; GBP 45 000 - 55 000; Plein temps

Avantages offerts par ce poste

26 days holiday

Annual performance bonus

Pension scheme

Life assurance

Staff discounts

Exclusive sample sales

London office with social events

Résumé du poste

Rise Resourcing is seeking a CRM & Loyalty Manager to take ownership of our customer strategy. You will turn transactional data into high-impact campaigns and build customer journeys that customers look forward to receiving.

Work with the Head of Marketing and cross-functional teams to build automated workflows, segment audiences, and drive commercial growth across our omnichannel retail brand.

Qualifications

• 3+ years in CRM, lifecycle marketing or retention in a fast-paced retail environment.
• Experience building automated workflows and personalized campaigns.
• Experience launching or growing loyalty programs that drive retention.

Responsabilités

• End-to-end campaign creation: concepts, write, segment, and launch multi-channel campaigns.
• Architect the loyalty vision with roadmaps to drive lifetime value and retention.
• Automate and personalize workflows to deliver timely messages in the customer journey.
• Own the tech stack: manage CRM/CDP, optimize tools, and coordinate agency partners.
• Measure and optimize campaigns by tracking incremental sales, margin and retention.

Connaissances

CRM

Lifecycle Marketing

Retention

Customer segmentation

Copywriting

Data analysis

Experimentation

Outils

CRM platform

CDP

Description du poste

Salary £45,000 - £55,000 + Bonus & Benefits

Are you a high-energy CRM or Retention Specialist ready to step out of the shadows and take full strategic ownership?

We are a highly reputable retail brand embarking on a massive omnichannel evolution. We need a visionary storyteller to transform how our customers connect with our brand. If you’re hungry to innovate our loyalty ecosystem, test bold ideas, and directly drive game-changing commercial growth, your next big career step starts here.

The Mission

As our CRM & Loyalty Manager, you’ll hold the keys to our customer strategy. Working side-by-side with our Head of Marketing, Commercial Director, and cross-functional teams, you’ll turn raw transactional data into high-impact campaigns and build customer journeys that people actually look forward to receiving.

• End-to-End Campaign Creation: Concept, write, segment, and launch high-performing broadcast, lifecycle, and triggered multi-channel campaigns.
• Architect the Loyalty Vision: Build and execute dynamic annual, monthly, and weekly roadmaps that fuel customer lifetime value and retention.
• Automate & Personalize: Build smart, automated workflows that deliver the right message at the perfect moment in the customer journey.
• Own the Tech Stack: Master our CRM platform/CDP, optimize tools, and manage key agency partners to push our capabilities forward.
• Measure What Matters: Track commercial metrics (incremental sales, margin, retention) and continuously optimize to squeeze maximum value out of every campaign.

What You Bring to the Table

• 3+ Years in the Game: Proven hands-on experience in CRM, Lifecycle Marketing, or Retention within a fast-paced retail environment.
• Journey Architecture: A solid track record of building dynamic automated workflows, advanced customer segmentation, and personalized campaigns.
• Loyalty Expertise: Practical experience launching or growing customer loyalty programs that drive genuine retention and recruitment.
• Data & Copy Fusion: Rare balance of strong analytical/commercial acumen and compelling, creative copywriting skills.
• Growth Mindset: A proactive, experiment-driven attitude that’s always testing, learning, and iterating.
• Competitive Package: 26 days holiday allowance (+ bank holidays), annual performance bonus, pension scheme, and life assurance.
• Perks You’ll Love: Deep staff discounts across our full lineup of retail brands, plus access to exclusive sample sales.
• Vibrant Environment: Work from our collaborative London office with regular social events, wellness initiatives, and real opportunities for career growth.

Ready to shape the future of our customer experience?