CRM & Loyalty Executive

Represent; Bolton; Hybrid; GBP 28,000 - 36,000; Full time

Benefits offered by this job

25 days holiday per year

Enhanced annual leave with length of服务

Job summary

Represent, the British luxury fashion label, seeks a CRM & Loyalty Executive to shape customer communications across email, SMS and push, aligned with the brand's premium tone.

You will manage CRM campaigns, segmentation, automation flows, and contribute to the Prestige loyalty programme, collaborating with design, marketing and e-commerce teams.

This HQ role based in Bolton offers a 4 days in office / 1 day WFH pattern and a comprehensive benefits package.

Qualifications

• Experience in CRM, email marketing, or digital marketing within fashion, retail, or e-commerce.
• Strong understanding of customer lifecycle marketing and segmentation.
• Proficiency with CRM platforms and email marketing tools (e.g., Klaviyo).
• Data-driven mindset with campaign reporting and analysis.
• Excellent attention to detail in a fast-paced environment.

Responsibilities

• Campaign Execution: Build, test, and deploy email, SMS, and push campaigns.
• Segmentation & Personalisation: Develop targeted campaigns based on customer data.
• Automation & Flows: Manage automated journeys like welcome series and post-purchase.
• Performance Analysis: Track metrics and provide insights to improve CTR, AOV, conversions.
• Prestige Loyalty Programme: Support development and optimisation of the loyalty programme.
• Collaboration: Work with design, marketing, and ecommerce teams.
• Deliverability & Database Management: Maintain data hygiene and sender reputation.
• Innovation & Testing: Implement A/B tests and explore new CRM strategies.

Skills

CRM & email marketing

Klaviyo

Customer segmentation

Campaign analytics

Loyalty programmes

Job description

About Represent

Founded in 2011 by brothers George and Mike Heaton, Represent is a British luxury fashion label. Every garment is the result of meticulous design and expert craftsmanship, embodying relentless effort, refinement, and constant progression. Our mission is simple: to build the best brand in the world.

About Represent

Founded in 2011 by brothers George and Mike Heaton, Represent is a British luxury fashion label. Every garment is the result of meticulous design and expert craftsmanship, embodying relentless effort, refinement, and constant progression. Our mission is simple: to build the best brand in the world.

With exciting global launches, events, and activations happening weekly across Marketing, Wholesale, and Retail, the CRM & Loyalty Executive plays a vital role in strengthening our customer relationships and driving engagement through targeted communication strategies.

The Role

We are seeking a CRM & Loyalty Executive to join our team and play a pivotal role in shaping Represent’s customer communication and loyalty strategy. You will be responsible for executing CRM campaigns across email, SMS, and push notifications, ensuring our messaging aligns with the brand's premium yet concise tone of voice. The role requires a data-driven mindset, creativity, and a deep understanding of customer segmentation to maximise engagement and retention through owned channels and a market-leading loyalty programme.

Key Responsibilities

• Campaign Execution: Build, test, and deploy email, SMS, and push notification campaigns to engage, retain, and grow our customer base.
• Segmentation & Personalisation: Utilise customer data to develop targeted and dynamic campaigns tailored to different segments of our audience.
• Automation & Flows: Manage and optimise automated customer journeys, including welcome series, post-purchase communications, abandoned cart flows, and re‑engagement campaigns.
• Performance Analysis: Track and analyse campaign metrics, providing insights and recommendations to improve click-through rates, AOV and overall conversion.
• Prestige Loyalty Programme: Support the ongoing development and optimisation of Represent’s Prestige loyalty programme, ensuring members receive compelling and rewarding communications.
• Collaboration: Work closely with design, marketing, and e‑commerce teams to ensure cohesive messaging and branding across all touchpoints.
• Deliverability & Database Management: Maintain data hygiene, monitor deliverability, and ensure we are effectively targeting our customer base while protecting our sender reputation.
• Innovation & Testing: Implement A/B tests and continuously explore new ways to enhance customer engagement through innovative CRM strategies.

What We’re Looking For

• Experience in CRM, email marketing, or digital marketing within fashion, retail, or e-commerce.
• Strong understanding of customer lifecycle marketing and segmentation.
• Proficiency with CRM platforms and email marketing tools (e.g., Klaviyo)
• Data-driven mindset with experience in campaign reporting and analysis.
• Excellent attention to detail and ability to work in a fast-paced environment.
• Strong organisational and project management skills.
• Passion for fashion and understanding of the Represent brand aesthetic and customer base.
• Experience with loyalty programmes and customer retention strategies.

Benefits (HQ)

• 25 x days holiday per year
• Enhanced annual leave with length of service
• Annual Leave Purchase Scheme
• Wellbeing Day
• Company bonus scheme
• Staff discount
• £1,000 annual company gift card
• On site gym with dedicated personal trainers
• Electric vehicle scheme
• Pension & life assurance
• Private medical insurance

Working Pattern (HQ)

4 days in office 1 day WFH

Location

HQ – Unit 1, Northgate Close, Horwich, Bolton, BL6 6PQ

At Represent, we don’t just create products, we build a culture. If you’re ready to be part of a fast-paced, high-growth brand with a relentless commitment to progression, help us shape the future of luxury fashion.