CRM & Loyalty Campaigns Specialist

NET-A-PORTER; Greater London; Hybrid; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Pension

Staff discounts

Private healthcare

Flexible working

Job summary

NET-A-PORTER is seeking a CRM & Loyalty Executive to join the Customer Retention & CRM team in London, with our Westfield Shepherd's Bush office.

You will support planning, execution and optimisation of CRM campaigns across email, push and SMS, delivering personalised communications that engage customers and drive revenue.

Hours are 37.5 per week (4 days in office, 1 at home). The role offers a pension, staff discounts, private healthcare and flexible working.

Qualifications

• Experience planning and executing CRM campaigns across channels.
• Ability to analyse campaign performance and extract insights.
• Familiarity with CRM tools (Braze) and data platforms (Tableau/GA4).
• Strong attention to detail and project management skills.
• Knowledge of GDPR and data privacy in marketing.

Responsibilities

• Support planning and execution of CRM campaigns across email, push and SMS.
• Collaborate with cross-functional teams to align campaigns with retail moments.
• Analyse performance against benchmarks and inform future planning.
• Maintain automated customer journeys and loyalty communications.
• Identify A/B testing opportunities and contribute to CRM roadmap.
• Build strong relationships with Creative, Fashion, Brand Partnerships and Editorial.

Skills

CRM campaign planning

Cross-functional collaboration

Analytical thinking

Attention to detail

Time management

Communication

Tools

Tableau

GA4

Braze

Excel

PowerPoint

Job description

NET-A-PORTER is seeking a CRM & Loyalty Executive to join the Customer Retention & CRM team in London, with our Westfield Shepherd's Bush office.

You will support planning, execution and optimisation of CRM campaigns across email, push and SMS, delivering personalised communications that engage customers and drive revenue.

Hours are 37.5 per week (4 days in office, 1 at home). The role offers a pension, staff discounts, private healthcare and flexible working.