CRM & Loyalty Campaigns Specialist

YOOX S.p.A.

Greater London

Hybrid

GBP 30,000 - 45,000

Full time

3 days ago

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Benefits offered by this job

Pension contributions

Staff discounts

Private healthcare

Flexible working

Job summary

NET-A-PORTER, a LuxExperience Group company, is seeking a CRM & Loyalty Executive to join the Customer Retention & CRM team in London. The role focuses on planning, executing and optimizing email, push and SMS campaigns to enhance customer engagement and revenue. 37.5 hours per week; 4 days in the office and 1 day at home.

You will support the CRM roadmap, collaborate with cross-functional teams, and deliver campaigns that align with key retail moments and KPI targets.

Qualifications

1–2 years’ experience in a CRM or Direct Marketing role.
Experience with data and analytics platforms (Tableau, GA4, Braze) advantageous.
Good working knowledge of Excel and PowerPoint for analysis and client communication.
Knowledge of GDPR is essential.

Responsibilities

Support campaign planning and execution across email, push and SMS.
Deliver end-to-end CRM campaigns from briefing to deployment in line with retail moments and KPIs.
Analyze CRM performance against benchmarks and identify insights for optimization.
Contribute to CRM automation and loyalty projects across the customer lifecycle.
Collaborate with cross-functional teams to reflect NET-A-PORTER brand in communications.
Identify process improvements to streamline campaign creation and reporting.