CRM & Loyalty Specialist, Luxury E‑commerce

THE NET-A-PORTER GROUP LIMITED; Greater London; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Pension contributions

Staff discounts

Private healthcare

Flexible working

Job summary

NET-A-PORTER in London is seeking a CRM & Loyalty Executive to join the Customer Retention & CRM team. You will support planning, execution and optimisation of email, push and SMS campaigns, delivering personalised communications that drive engagement and revenue.

This hybrid role is based in Westfield and requires 1–2 years’ CRM or Direct Marketing experience, with familiarity in Tableau, GA4 and Braze, plus strong Excel and PowerPoint skills. Knowledge of GDPR is essential.

Qualifications

• 1–2 years’ experience in CRM or Direct Marketing.
• Experience with data/analytics platforms such as Tableau, GA4 and Braze.
• Good working knowledge of Excel and PowerPoint; ability to translate data into insights.
• Knowledge of GDPR is essential.

Responsibilities

• Support the CRM & Loyalty Manager with campaign planning and execution, collaborating with cross-functional teams to deliver campaigns aligned with key retail moments, customer engagement objectives and revenue KPIs.
• Deliver end-to-end email, push and SMS campaigns, from briefing and creative development through to audience targeting, quality assurance and deployment, ensuring communications launch on time and meet NET-A-PORTER’s standards.
• Regularly analyze CRM campaign performance against benchmarks, targets and historical trends, identifying insights and optimization opportunities.
• Support the delivery of CRM automation and loyalty projects, including maintaining automated customer journeys and campaign assets.
• Contribute to the development of the CRM roadmap by identifying A/B testing opportunities and evolving CRM strategies.
• Build strong relationships with cross-functional teams to deliver customer-centric CRM communications that reflect the NET-A-PORTER brand.
• Proactively identify and resolve process inefficiencies, implementing improvements to streamline CRM campaign creation, deployment and reporting.

Skills

Data analysis

CRM marketing

Analytical mindset

GDPR knowledge

Team collaboration

Tools

Tableau

GA4

Braze

Excel

PowerPoint

Job description

NET-A-PORTER in London is seeking a CRM & Loyalty Executive to join the Customer Retention & CRM team. You will support planning, execution and optimisation of email, push and SMS campaigns, delivering personalised communications that drive engagement and revenue.

This hybrid role is based in Westfield and requires 1–2 years’ CRM or Direct Marketing experience, with familiarity in Tableau, GA4 and Braze, plus strong Excel and PowerPoint skills. Knowledge of GDPR is essential.