CRM Executive: Customer Success & Target Mastery

Hallmark Solutions Ltd.; Belfast City District; Hybrid; GBP 18,000 - 21,000; Full time

Job summary

Hallmark Solutions Ltd. in Belfast is seeking a customer service professional who can handle inbound and outbound calls, achieve realistic targets, and provide excellent service in a busy environment.

The ideal candidate will have experience with customer databases (CDK is advantageous) and a professional, confident manner when dealing with staff and customers. A flexible approach to working hours is essential to succeed in this role.

Qualifications

• Previous experience in a customer service environment.
• Proven track record of achieving targets in a busy environment.
• Strong working knowledge of computerised systems and customer databases (experience with CDK would be advantageous).
• Demonstrate a professional and confident approach in dealing with staff and customers.
• Ability to work as part of a team and the genuine desire to succeed.
• Have a flexible approach to working hours.
• Desirable: At least 1 year experience in a contact centre or sales role.
• Desirable: Previous experience in the motor trade.

Skills

Customer service

Target achievement

Teamwork

Flexibility

Tools

CDK

Job description

Hallmark Solutions Ltd. in Belfast is seeking a customer service professional who can handle inbound and outbound calls, achieve realistic targets, and provide excellent service in a busy environment.

The ideal candidate will have experience with customer databases (CDK is advantageous) and a professional, confident manner when dealing with staff and customers. A flexible approach to working hours is essential to succeed in this role.