CRM Data & Supporter Experience Manager

Mind; Royal Borough of Greenwich; Hybrid; GBP 55,000 - 75,000; Full time

Job summary

Mind in London or Cardiff is seeking a Supporter Experience Design Manager. In this hybrid role you will ensure the quality and availability of Mind's data to power fundraising performance and personalised supporter journeys.

Working in the Supporter Experience and Data team, you will map CRM data, design data structures, and implement processes that safeguard data integrity while maximising engagement with supporters.

Qualifications

• Thorough understanding of CRM (Dynamics 365) and data principles.
• Experience designing data structures and workflows with stakeholders to maximise value of supporter data.
• Proven ability to design, implement, test and troubleshoot data and income processes.

Responsibilities

• Ensure CRM data ingestion is designed and mapped for reporting and journeys.
• Develop processes for collecting, organizing and storing data for accuracy and reliability.
• Monitor data quality within CRM and ensure data for reporting and journeys is accurate and timely.
• Identify issues; perform root-cause analysis and implement corrective actions to improve data quality.

Skills

CRM (Dynamics 365)

Data modelling

Stakeholder engagement

Data quality

Automation

Data analysis

Education

Degree in IT, data science or related field

Tools

Dynamics 365

CRM systems

Data governance tools

Job description

Mind in London or Cardiff is seeking a Supporter Experience Design Manager. In this hybrid role you will ensure the quality and availability of Mind's data to power fundraising performance and personalised supporter journeys.

Working in the Supporter Experience and Data team, you will map CRM data, design data structures, and implement processes that safeguard data integrity while maximising engagement with supporters.