Supporter Experience & Data Design Lead (Hybrid)

Hard Problems; Greater London; Hybrid; GBP 52,000 - 54,000; Full time

Benefits offered by this job

Flexible working

Wellbeing support

Holiday and leave

Training and development

Financial security provisions

Job summary

Mind is a registered mental health charity in England and Wales. The Supporter Experience Design Manager role sits in the Supporter Experience and Data team within the Income Generation directorate.

Based in London or Cardiff, it is a permanent, full-time post with hybrid working, requiring two days in the office weekly and a DBS check. The role focuses on ensuring data quality and availability to underpin personalised supporter journeys and performance reporting, using CRM systems (Dynamics

Qualifications

• Thorough understanding of CRM data principles and automation.
• Experience designing data structures, definitions and workflows for supporter data.
• Proven ability to implement data quality and integrity measures.
• Experience supporting acquisition, retention and tailored engagement strategies for a charity.
• Knowledge of data protection and compliance requirements.

Responsibilities

• Design and map data ingested into the CRM for reporting and personalised journeys.
• Develop processes for collecting, organizing and storing data to ensure accuracy and reliability.
• Monitor data quality in the CRM and ensure timely availability for reporting and journeys.
• Identify and resolve data quality issues and implement corrective strategies.
• Deliver strategies for effective data asset management to maximise support.

Skills

CRM systems

Dynamics 365

Data structures

Automation

Data importing

Workflows

Data quality

Data protection/compliance

Tools

Dynamics 365

Job description

Mind is a registered mental health charity in England and Wales. The Supporter Experience Design Manager role sits in the Supporter Experience and Data team within the Income Generation directorate.

Based in London or Cardiff, it is a permanent, full-time post with hybrid working, requiring two days in the office weekly and a DBS check. The role focuses on ensuring data quality and availability to underpin personalised supporter journeys and performance reporting, using CRM systems (Dynamics