CRM & Data Manager (Part-time, fixed term)

Ygam; Greater London; Hybrid; GBP 55,000 - 75,000; Full time

Job summary

The Photographers’ Gallery in London is seeking a CRM & Data Manager to lead the implementation, rollout and long-term adoption of a new CRM. You will ensure the system aligns with organisational needs, integrates with other systems and delivers meaningful data insights for programming, fundraising, communications, enterprises and operations.

This role will champion data capture, improve data quality and promote a culture of confident, responsible data use across all gallery teams, donors and

Qualifications

• Experience leading CRM implementations and data projects.
• Strong communication and stakeholder engagement skills.

Responsibilities

• Lead CRM implementation, rollout and ongoing adoption across the organisation.
• Champion data use, data quality and governance across teams.
• Collaborate with IT, fundraising, operations and communications to maximise data value.

Skills

CRM project management

Data analytics and insights

Stakeholder communication

Job description

The Photographers’ Gallery is undergoing a digital transformation. We have secured funding to develop our website and launch a new ticketing platform. Our next priority is replacing our legacy CRM, with a new agile, modern and integrated system.

We’re looking for someone with strong technical expertise, excellent communication skills and proven experience managing CRM and/or data projects. The ideal candidate will be both strategically minded and hands‑on, and able to champion data use across the organisation

The CRM & Data Manager to lead and support the implementation, rollout and long-term adoption of the new CRM. This role will ensure the system is aligned with organisational needs, integrates effectively with other systems, and delivers meaningful data insights for the Gallery’s programming, fundraising, communications, enterprises and operations. The role will support:

• Website, ticketing and finance integrations
• Improved data capture and audience analysis
• Income generation, membership growth and fundraising efficiency
• Cross-departmental data use and collaboration
• Reduction of manual workflows and data silos

The new CRM will become the cornerstone of our audience development strategy, supporting interactions with donors, members and all visitors and in this role ytou will be the organisation’s project and data champion, working with gallery teams — introducing better processes, improving data quality, and embedding a culture of confident, responsible and strategic use of data with the new CRM.

Deadline for applications: Friday 11 September 2026, 11am
Interviews scheduled: w/c 14 September 2026