CRM Data & Insights Analyst - Drive Customer Growth

Jimmy Choo; Greater London; On-site; GBP 42,000 - 64,000; Full time

Job summary

Jimmy Choo is seeking a CRM Analyst in London to shape customer strategy through data-driven insights and analytics. The role supports revenue growth, enhances customer engagement, and improves client experience with actionable insights from customer data.

The successful candidate will develop understanding of customers and drive performance of CRM programs, working with Global and Regional teams in a fast-paced luxury fashion environment.

Qualifications

• 2–4 years of experience in CRM Analytics, Customer Insights, BI, Marketing Analytics, or similar analytical role
• Strong analytic skills with experience working with large data sets
• Proficiency in Excel and PowerPoint; experience with SQL and data visualization tools (Tableau, Power BI)

Responsibilities

• Analyse customer behaviour and identify opportunities to improve CRM and clienteling performance
• Measure and communicate the business impact of CRM initiatives and customer programmes
• Develop and maintain dashboards to monitor Global and Regional CRM campaigns; provide ROI recommendations
• Support qualitative and quantitative research projects to gain insights into customers’ behaviour and preferences
• Use segmentation and predictive modelling to identify growth opportunities and drive revenue
• Collaborate with CRM, Clienteling, Marketing, Digital, and Regional teams to translate business questions into actionable analysis

Skills

Excellent English

Analytical mindset

Strong communication

Data storytelling

Customer-centric mindset

Team player

Curious and detail-oriented

Education

Degree in Mathematics, Statistics, Economics, Data Science or Marketing

Tools

Excel

PowerPoint

SQL

Tableau

Power BI

Job description

Jimmy Choo is seeking a CRM Analyst in London to shape customer strategy through data-driven insights and analytics. The role supports revenue growth, enhances customer engagement, and improves client experience with actionable insights from customer data.

The successful candidate will develop understanding of customers and drive performance of CRM programs, working with Global and Regional teams in a fast-paced luxury fashion environment.