Sales Associate, Harrods, London

Michael Kors; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Jimmy Choo, part of Capri Holdings Limited, is seeking a Sales Associate to deliver luxury customer service and expert product knowledge in a high-end concession. You will build client relationships, manage stock in collaboration with store teams, and contribute to promotional events while upholding VM standards.

Join a brand renowned for glamour and craftsmanship, with a focus on premium service and personalised client care in a fast-paced luxury environment.

Qualifications

• Demonstrable success as a sales consultant within a luxury brand.
• Excellent communication skills, written and verbal.
• Fluent English; additional languages would be beneficial.
• Knowledge and understanding of the luxury market, customer service and fashion.
• Ability to handle multiple demands and priorities.
• Seeks opportunities to be proactive and pre-empt client needs.
• Demonstrates respect, politeness and regularly exceeds customer expectations.
• Shows innovation and initiative in setting customer care standards.

Responsibilities

• Provide exceptional customer service surpassing expectations by following our Selling Ceremony.
• Reflect the glamorous luxury lifestyle image of Jimmy Choo through service, attitude, grooming and dress.
• Develop knowledge of product construction, materials, care and design to advise customers.
• Build and maintain a client database to encourage repeat visits and loyalty.
• Resolve customer complaints promptly using investigation and proposed solutions.
• Support stock replenishment and maintain stock controls and balance.
• Participate in stock takes, meetings and training events as required.
• Support promotional events and ensure VM standards and store tidiness.
• Contribute ideas to improve concession performance and achieve KPIs.
• Follow policies and health & safety procedures; assist with back-of-house duties as needed.

Skills

Luxury brand sales

Excellent communication

Fluent English

Sales skills

Luxury market knowledge

Multitasking

Proactive client care

Professionalism

Clienteling

Job description

Sales Associate – Jimmy Choo

Main responsibilities include: Providing exceptional standards of customer service surpassing customer expectations at every opportunity by following our Selling Ceremony Demonstrating and reflecting the glamorous, luxury lifestyle image of Jimmy Choo through customer service, attitude, personal grooming, dress code and behaviour Developing a detailed knowledge of the product including construction, materials, care and design in order to provide exceptional and knowledgeable customer service Building, developing and maintaining your own client database ensuring repeat visits and customer loyalty Resolving customer complaints promptly and successfully by investigating problems, developing solutions and making appropriate recommendations to the store management Playing an active role in replenishing stock according to company procedures and policies Maintaining effective stock controls to ensure continued stock supply and ensure stock record accuracy Participating and supporting the team in stock takes as and when required Attending and participating in all store meetings and training events as required ensuring good communication is maintained Participating in, and representing Jimmy Choo during promotional events and activities Actively ensuring merchandise presentation reflect VM standards and general tidiness and cleanliness of the concession at all times Contributing ideas and suggestions to the team in order to achieve improvements in all aspects of the concession performance Demonstrating a constant awareness and actively striving to achieve key performance indicators in order to increase concession performance and reach individual and store targets Actively implementing and following our required procedures, standards and policies as outlined in Retail Excellence and as communicated by the Company. In addition, ensuring compliance to all Host store policies and procedures. Communicating all potential Health and Safety issues to the Store Manager and compliance with Jimmy Choo Safety and Security procedures Supporting the Store Manager and Assistant Manager in any back of house and administrative operations as requested Demonstrating flexibility by supporting the store management in any other ad-hoc duties as might reasonably be required in the successful running of the concession

Competencies and Experience Required

• Demonstrable success gained as a sales consultant within a luxury brand
• Excellent communication skills both written and verbal
• Fluent English Additional languages would be beneficial
• Demonstrable sales skills
• Knowledge and understanding of the luxury market, customer service and fashion
• Successfully able to handle multiple demands and competing priorities
• Seeks opportunities to be proactive and pre-empt client needs
• Demonstrates respect and politeness and regularly exceeds customer expectations
• Shows innovation and initiative in setting customer care standards

Personal Attributes

• Enthusiastic, self-confident and self-motivated
• Understand and represent the luxury lifestyle image of Jimmy Choo
• Professionalism is maintained under all circumstances
• Prepared to go the extra mile to achieve targets —

The Company is an equal employment opportunity employer. The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories. At Capri Holdings Limited, we are committed to providing a fair and accessible recruitment process. If you require a reasonable accommodation for the interview or application process, please contact our Talent Acquisition team at [e-mail].

In compliance with certain Pay Transparency laws, employers are required to disclose a compensation range. The range for this position will vary based on role requirements, skill set, and years of experience. Please note that for salaried roles, the figures reflect full-time equivalency, while for hourly roles, the figures represent the applicable hourly rate.

Compensation Range: 0.00 - 1,000,000.00 GBP

Established in 1996, Jimmy Choo is a global luxury brand with an empowered sense of glamour and a playfully daring spirit. Celebrated for its confident style and exceptional craftsmanship, Jimmy Choo is synonymous with the art of celebrity dressing and red-carpet style. The house’s innovative spirit meets time‑honoured techniques in the form of exceptional collections spanning footwear, handbags, fragrance, a range of accessories and a growing men’s offering. Together, CEO Hannah Colman and Creative Director Sandra Choi have built a global powerhouse defined by glamour, optimism and joy. For more information on how Capri Holdings Group uses your personal data, please see our Applicant Privacy Notice.